Bachelor's or higher in IT-related field or equivalent experience with certifications.
5+ years of relevant work experience in data center operations or IT support.
Valid NY State Driver's License.
CISCO Certified Network Associate (CCNA) or higher certification required.
Experience with VMware, Citrix, and/or Microsoft products is necessary.
Advanced knowledge of Windows and Apple operating systems, including Windows Server and Active Directory.
Familiarity with ITIL methodology, remote support tools, and scripting languages like PowerShell.
Responsibilities
Provide technical support to computer end-users across all hospital locations.
Serve as the main contact for Service Desk and Telecommunication teams in back-end operations.
Assist in IT projects and address computer services-related issues as needed.
Troubleshoot network and server issues using ITIL best practices.
Support and train team members on new systems and procedures.
Respond to network and server incidents during irregular hours as needed.
Collaborate with various IT teams to resolve escalated issues efficiently.
Benefits
Opportunity for professional growth in a dynamic healthcare environment.
Engagement in diverse IT projects across multiple locations.
Benefit from a supportive team culture focused on service excellence.
Flexible shift opportunities including nights and weekends.
Access to continuous training and development programs.
Full Job Description
The Senior Data Center Operations (DCO) Specialist provides support to all the computer end-users of The Brooklyn Hospital Center including all of its remote sites. Responsible for back end related functions (e.g. network and servers) serving as the point of contact for the Service Desk Analyst (SDA) team, Telecommunication Voice (TELV) team, and other various Information Technology related teams in back end related issues and escalation. Supports the Service Desk Analyst and Telecommunication Voice teams during information technology projects and other computer services-related issues.
Bachelor of Science / Bachelor of Arts Degree in an information technology related field or higher degree
and / or
Combination of relevant work experience (see below) and Certifications (see below)
Minimum of five plus (5+) years of relevant/equivalent work experience
Valid New York State Driver's License
CISCO Certified Network Associate (CCNA) or higher
and/or
VMware/Citrix (Server or End User Management track).
Ability to work independently and/or as part of a team.
Demonstrates the ability to troubleshoot using Information Technology Infrastructure Library (ITIL) methodology, as well as out-of-the-box thinking.
Advanced knowledge of the operating systems of Windows 7, Windows 10, Apple iPhone, Apple iPad, and/or Mac OSX.
Advanced Knowledge of Windows Server 2008R2/2012R2 with a focus on Windows Active Directory, Ubuntu Linux OS (nice to have).
Working knowledge of Cisco Networking Equipment, including, but not limited to Cisco Catalyst and Nexus switches, Cisco software solutions of Cisco Prime, Cisco Stealth watch, Cisco ISE, and/or Cisco AMP or equivalent software.
Ability to understand VMware related products and/or Citrix related produces and/or Microsoft related productions that are both end user based and server-based solutions or hardware.
Ability to learn new systems independently and/or part of training sessions and/or part of knowledge base articles provided by the Brooklyn Hospital Information Technology Department.
Knowledge of ServiceNow platform or equivalent ITIL ticketing system use.
Knowledge of remote support tools including by not limited to Bomgar, WebEx, and other equivalent tools that are authorized by the Brooklyn Hospital Information Technology department.
Have an understanding of Cisco IP VoIP systems or equivalent IP VoIP based systems
Basic creation knowledge of PowerShell and batch file scripting
Excellent writing and oral skills in English.
Ability to demonstrate, adheres to, and promotes The Brooklyn Hospital Center's Service Excellence Standards
Ability to work a standard shift, weekend, night time work, and/or irregular hour shifts for projects and other functions that might not happen during normal business hours.
Ability to respond to network and server related incidents at night time on a rotating schedule with other members as the escalations point of contact.
About The Brooklyn Hospital Center
The Brooklyn Hospital Center (TBHC) is a full-service teaching hospital and Level I Trauma Center located in Downtown Brooklyn. The hospital has been providing quality healthcare services to the Brooklyn community since 1845. TBHC is a clinical affiliate of The Mount Sinai Hospital and an academic affiliate of The Icahn School of Medicine at Mount Sinai. TBHC has over 2,500 employees and is home to a Level 1 Trauma Center, a Stroke Center, a Cancer Center, and a Robotic Surgery Center. TBHC is committed to providing high-quality, patient-centered care to the diverse communities it serves.
