Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

This role will maintain a schedule of Monday through Friday, Day Shift (~8 AM to 5 PM) OR Night Shift (~8PM-5AM). This role will also periodically have on-call manager responsibilities that will exist outside of standard working hours.

Key job responsibilities

The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:

- Prioritize and assign trouble tickets to data center technicians and operators

- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations

- Developing Career Paths for the employees and to make updates in our internal tools.

- Recruit and train data technicians to ensure appropriate staffing levels

- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics

- Fast learn or act as the subject matter expert across all aspects in data center operations

- Ensure all operational KPIs and metrics are being measured and met

- Inspire and guide improvement in team process, technology innovation and automation

- Manage Large Scale Events (outages) and act as the call leader

- Manage and improve the work-flows and through-put for data centers operations

- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

- Maintain the on-call schedule coordinating absence and vacations

- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

BASIC QUALIFICATIONS

- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent

- 2+ years of people management experience

- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

PREFERRED QUALIFICATIONS

- 2+ years of computer hardware experience, including troubleshooting and repairing experience

- Experience in technical writing in a relevant field

- Experience with system management tools and client/server environments

- certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+