Job descriptionJob Type: Full-Time l
Location: Childress, TX l
Department: Operations l
Reporting to: Senior Data Center Technician |
Work Location Type: #onsite
Join our dynamic, fast-paced team as a
Data Center Operations Lead, where you'll play a pivotal role in developing new data center projects. This is your chance to thrive in a high-growth environment, driving impactful projects at the cutting edge of energy and technology infrastructure.
Job requirements - 3-5 years in mission-critical, 24/7 data center operations or network operations center, including leadership, mentoring, and shift-lead roles for small teams.
- Expert in real-time incident management, ensuring accurate categorization, prioritization, triage, and stabilization of IT hardware, network, and facility issues.
- Skilled in monitoring GPU compute clusters, network environments, and facility infrastructure, validating alerts and coordinating immediate response actions.
- Proficient in ITSM ticketing: validation, prioritization, routing, and initial root-cause assessment for engineering follow-up.
- Experienced in coordinating on-site smart-hands support, directing technicians and facilities staff based on incident priority and operational impact.
- Strong commitment to operational continuity through shift handovers ,accurate logging, risk communication, and clear inter-team collaboration.
- Bachelor's degree in a technical field or equivalent military/technical operations experience.
Job responsibilities - Serve as the primary real-time decision-maker for active incidents while embedded onsite with shift teams, ensuring accurate categorization, prioritization, timely triage, clear communication, and stabilization actions across IT hardware, network, GPU clusters, and facility systems.
- Monitor IOC dashboards for GPU cluster, network, and facility alerts, validating signal quality, assessing operational impact, and coordinating appropriate response actions in real time alongside the shift team.
- Validate ticket prioritization, ensure accurate routing, and identify emerging ticketing patterns or repeat issues, directing follow-up tasks to IOC analysts, day-shift leads, or on-site technicians as needed.
- Coordinate smart-hands activities and support requests related to GPU clusters, facility systems, and network operations, providing guidance to technicians and ensuring safe, timely execution.
- Escalate critical or high-impact incidents to the IOC Manager or Tier 2/Engineering teams with clear context, documented evidence, and recommended next steps.
- Perform initial root-cause assessment (RCA) by collecting evidence, timelines, logs, and observations to establish category and priority, then coordinate the handoff of deeper investigation and full RCA tasks to IOC analysts and day-shift leads.
- Conduct structured shift handover briefings and maintain precise operational logs, ensuring operational continuity, situational awareness, and seamless transition between shifts.
- Contribute to process improvements by identifying operational gaps, recurring issues, or workflow inefficiencies observed during the shift, and proposing actionable solutions.
- Provide guidance and mentorship to shift analysts, fostering consistent application of incident management standards and best practices while embedded onsite.
Job benefits At IREN, we offer a comprehensive, market-competitive total rewards package designed to support employees' well-being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purpose while rewarding high performance and long-term growth.
Compensation
- Actual compensation will be determined based on factors such as experience, qualifications.
- 15% night-shift premium for eligible roles, when applicable
- Overtime compensation for non-exempt workers for hours worked over 40 per week
- Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances)
Health & Wellness
- 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
- Company-paid short-term and long-term disability insurance
- Voluntary life, critical illness, and accident coverage available
- Health Savings Accounts (HSA) - when combined with the High-Deductible Health Plan
- Employee Assistance Program and wellness resources
Retirement & Financial Wealth
- 401(k) retirement plan with company match
- Paid professional development and access to financial planning and legal services
Time Off & Leave Programs
- Paid Time Off (PTO) and paid holidays
Growth & Development
- Professional development to support certifications, continuing education, or role related training
Community & Culture
- Company events and team-building activities
We value diverse perspectives and believe that skills can be developed. If you're passionate about this role, we want to hear from you - whether you meet every criteria or not. Your unique experiences might be exactly what we need!
