5-7 years of experience in data center operations or incident management.
Bachelor's degree in IT, Engineering, Business Operations, or equivalent experience.
ITIL certification in Service Transition or Service Operations preferred.
Strong understanding of data center environments and infrastructure delivery.
Proficiency with workflow and ticketing platforms like Incident I.O, Grafana, Jira, and Telemetrics.
Responsibilities
Orchestrate handover processes between rotating shift crews to prevent data loss.
Audit daily shift logs to ensure situational awareness across all shifts.
Identify and address operational gaps in standard operating procedures (SOPs).
Monitor real-time queue volumes to meet service level agreements (SLAs).
Standardize operational processes for consistent execution across shifts.
Act as the escalation point for delivery roadblocks affecting multiple shifts.
Document best practices to enhance the data center's 24/7 operating model.
Benefits
Comprehensive medical, dental, and vision coverage through UHC and Kaiser.
Flexible Spending Account for health and dependent care expenses.
Continuing education and professional development opportunities via platforms like Udemy and Coursera.
Corporate wellness program and employee assistance program.
401k plan with company contributions.
Paid time off and holidays, with a maximum of 120 hours annually.
Tuition reimbursement available after six months of employment.
Full Job Description
Key Responsibilities
Incident Management
Orchestrate the critical handover windows between the four rotating 12-hour shift crews, preventing data loss or dropped tasks
Review and audit daily shift logs from all four teams to guarantee complete situational awareness across the 24/7 cycle.
Audit shift logs to verify that the incoming team has full visibility into ongoing technical issues.
Identify operational gaps or inconsistencies in how different shift teams execute standard operating procedures (SOPs).
Eliminate information silos and communication gaps between morning and evening crews.
Provide daily, weekly and monthly reports to your manager.
Operational Delivery
Monitor real-time queue volumes (tickets, deployments, alerts) to ensure service level agreements (SLAs) are met across all shifts.
Standardize operational processes so that work is executed consistently, regardless of which shift is active.
Act as the point of escalation for delivery roadblocks that span multiple shifts.
Balance workloads between shifts to prevent burnout and clear backlogs.
Performance & Reporting
Track and report on operational delivery metrics, downtime, and handover efficiency.
Identify recurring issues during specific shifts and work with team leads to resolve them.
Document best practices to continuously improve the data center's 24/7 operating model.
Preferred Education & Certifications
Strong understanding of data center environments, infrastructure, and infrastructure delivery.
Bachelor's degree in IT, Engineering, Business Operations, or equivalent practical experience.
ITIL certification (specifically Service Transition or Service Operations).
Proficiency with workflow and ticketing platforms like Incident I.O, Grafana, Jira, Telemetrics etc.
Salary Range $98,040.00 - $154,800.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
About Astreya Partners
Astreya Partners is a global IT solutions provider that specializes in providing IT services to some of the world's largest and most innovative companies. The company offers a wide range of services, including IT consulting, managed services, and staffing solutions. Astreya Partners has a strong focus on innovation and is committed to helping its clients stay ahead of the curve in the rapidly evolving world of technology. The company has a global presence, with offices in North America, Europe, and Asia.
