Job Summary:
The Data Analyst will conduct operational and financial analyses to support informed business decision-making. The role focuses on business analytics, operational insights, executive reporting, and data storytelling rather than data engineering or dashboard development. The candidate will work on special projects, perform research, evaluate IT operational performance, and translate complex data into actionable insights and executive-ready deliverables. Hands-on experience with ServiceNow Performance Analytics and AI usage is essential.
Key Responsibilities:
• Conduct moderate to complex operational analyses in collaboration with cross-functional teams to identify opportunities for optimizing business performance.
• Apply data analysis and visualization techniques using Power BI, SQL, Python, and Excel to generate actionable business insights.
• Lead process mapping initiatives and ensure workflows align with business objectives and regulatory compliance requirements.
• Develop cost models and identify opportunities for process improvements and operational efficiencies.
• Analyze complex operational data, metrics, and trends and translate findings into concise, executive-ready deliverables for Director- and VP-level audiences.
• Gather and consolidate information across multiple IT operational towers to develop a comprehensive understanding of performance, dependencies, and business outcomes.
• Develop leadership narratives by structuring key messages, highlighting important findings, and communicating actionable takeaways.
• Independently manage assignments from initial information gathering and analysis through the delivery of polished, executive-ready presentations and reports.
• Use AI tools and capabilities to support analytical activities, research, and reporting processes.
Required Qualifications:
• Bachelor's degree in Business, Economics, Information Systems, or a related field.
• 6-10 years of experience in business analysis, market intelligence, and business process improvement.
• Hands-on experience with ServiceNow Performance Analytics, Platform Analytics, reporting, and dashboards, including IT operational KPIs.
• Experience tracking, validating, and interpreting IT performance metrics.
• Strong analytical skills, with the ability to identify trends, anomalies, and actionable insights in complex datasets.
• Experience using AI tools and capabilities in analytical or business reporting activities.
• Proficiency in Power BI, SQL, Python, and Excel for data analysis and visualization.
• Strong PowerPoint skills, including the ability to create and manage executive-level presentations.
• Strong understanding of IT operations and technology environments.
• Excellent written and verbal communication skills, with the ability to present complex findings clearly to senior stakeholders.
Preferred Qualifications:
• Ability to translate complex data into clear, concise, leadership-ready insights and presentations.
• Proactive and self-sufficient approach, with the ability to drive assignments forward with minimal supervision.
• Strong investigative mindset and ability to connect information from multiple sources to identify risks and opportunities.
• Experience working closely with leadership to understand business objectives and translate requirements into analytical deliverables.
• Ability to distinguish supporting details from information most relevant to senior leadership.
