D365 F&O Functional Analyst

Job Title: D365 F&O Functional AnalystJob Description
The D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages system security, licensing, upgrades, and environment health while configuring and supporting core business modules such as finance, procurement, inventory, production, and projects. The analyst delivers system enhancements from requirements gathering through implementation, maintains and develops Power BI reports and dashboards, and provides training, support, and communication to users. Acting as a bridge between business stakeholders and technical teams, the D365 F&O Functional Analyst ensures that platform capabilities align with business needs and that data governance and operational excellence are consistently maintained.
Responsibilities

• Administer the Dynamics 365 Finance & Operations platform on a day-to-day basis, ensuring stable and reliable operation.
• Manage platform security, including user roles, permissions, and access controls, to maintain a secure system environment.
• Oversee licensing, environments, patching, and release waves to keep the platform current and compliant.
• Configure and support core D365 F&O modules such as finance, procurement, inventory, production, and projects.
• Maintain and support master data, including parts, bills of materials (BOMs), customers, vendors, and accounting data, as well as data entities.
• Handle system upgrades and environment health checks, proactively identifying and resolving issues.
• Gather business requirements and translate them into functional specifications and system enhancements.
• Lead enhancements from requirements gathering through configuration, testing, and implementation.
• Maintain and develop Power BI reports and dashboards to support business reporting and analytics needs.
• Collaborate with technical teams to ensure effective integration between D365 F&O and reporting or analytics tools.
• Provide user training, documentation, and ongoing support to drive effective system usage and user adoption.
• Manage support ticket queues efficiently, ensuring timely resolution and high-quality service to internal stakeholders.
• Communicate system changes, updates, and best practices clearly to business users and stakeholders.
• Act as a liaison between business stakeholders and technical teams, ensuring that platform capabilities align with business processes and objectives.
• Support data governance efforts by promoting data quality, consistency, and proper use of master data.
• Contribute to continuous improvement initiatives by identifying opportunities to optimize processes and system configurations.
• Work collaboratively within the Enterprise Applications team to support related platforms, CRM, AI, data, and reporting systems as needed.

Essential Skills

• 3+ years of hands-on experience with D365 Finance & Operations as a functional analyst, administrator, or support lead, or at least 2+ years with strong prior ERP experience.
• Proficiency in platform administration, including security, roles, licensing, environment management, patching, and release wave planning.
• Strong functional configuration and support experience across core D365 F&O modules such as finance, procurement, inventory, production, and projects.
• Experience managing and maintaining master data, including parts, bills of materials (BOMs), customers, vendors, accounting data, and data entities.
• Demonstrated ability to manage support ticket queues efficiently and deliver solutions on time to drive user adoption.
• Basic to intermediate Power BI reporting skills, including building and maintaining reports and dashboards.
• Experience with ERP systems and familiarity with manufacturing or engineer-to-order (ETO) processes.
• Understanding of Power Platform tools, particularly Power Automate, in the context of ERP and business process automation.
• Strong collaboration skills with the ability to work effectively with stakeholders at all levels of the organization.
• High attention to detail and a commitment to accuracy in configuration, data, and documentation.
• Ability to manage competing priorities, make sound decisions, and work with minimal supervision.

Additional Skills & Qualifications

• Background in manufacturing or engineer-to-order (ETO) industries.
• Exposure to X++ or similar programming languages sufficient to collaborate effectively with developers.
• Experience with data integration and interfaces, particularly between ERP systems and business intelligence platforms.
• Familiarity with structured quality assurance protocols such as CM2, ISO 9001, or similar frameworks.
• Experience with Excel add-ins and VBA to support data management and reporting.
• Hands-on experience with Power Automate for workflow automation and process optimization.
• Interest in working on large-scale, high-impact projects within a global, growth-oriented organization.
• Motivation to contribute to continuous innovation in enterprise applications and business systems.

Work Environment
The D365 F&O Functional Analyst works within a dedicated Enterprise Applications team of approximately five people. The team includes one other D365 F&O-focused developer, while other team members support collaboration platforms, CRM, AI, data, reporting, and related business systems. The role is full-time at 40 hours per week, with flexible start and end times and core working hours between 10:00 AM and 3:00 PM Pacific. The office is planned to relocate to the Mount Pleasant area in Summer 2027. The organization offers a stable, growth-oriented environment with exposure to global projects and large-scale, high-impact initiatives. Employees benefit from a retirement savings program with up to 3% company match after one year of employment, extended health and dental benefits upon conversion to permanent status, and eligibility for a discretionary bonus program.
Job Type & Location
This is a Contract to Hire position based out of Richmond, BC.
Pay and Benefits
The pay range for this position is $100000.00 - $120000.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Job Type & Location
This is a Contract to Hire position based out of Richmond, BC.
Workplace Type
This is a fully onsite position in Richmond,BC.