Standard Job DescriptionTHE WORKIn this role, you're responsible for providing Tier I / II support for the integrated watchfloor capability within a 24x365 operational environment. You'll operate as Single Point of Contact (SPOC) between the service provider and operational users, capturing, logging, categorizing, and prioritizing all incidents via a standardized ticketing system; Tier I/II personnel will cover the watch floor if not elsewhere. Perform initial diagnosis using established knowledge bases and incident models. Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors). Escalate unresolved incidents to Tier II support via functional escalation procedures. Maintain incident status communication with users throughout the resolution lifecycle. Document all troubleshooting steps and resolution actions to populate and expand the knowledge base. Provide 24/7/365 coverage via rotating 12-hour shifts (0500 and 1700 daily), aligning with 2-week rotation schedules.
Basic Qualifications• Bachelor of Science in Engineering or Computer Science
• Two (2) years of experience with any of the following: software and system deployments, Linux system administration, containerization, cloud deployments, and Development Security Operations (DevSecOps).
• Four (4) years of relevant experience in lieu of a bachelor's degree
• Two (2) years of experience can be substituted with an MS in Engineering or Computer Science.
• Current US Security Clearance with Polygraph within the last 7 years
• Able and willing to work on a rotating shift schedule (nights and days)
• Security & Certifications: IAT II CWIP / DoD 8570 compliance (Security+)
Desired Skills• Operating Systems & Administration: Linux system administration (RHEL / CentOS, etc.); scripting with Python / Bash.
• Containerization & Orchestration: Experience with Docker; recent (within 3 years) hands on work with Kubernetes and cluster orchestration.
• Cloud & DevSecOps: Cloud deployment experience; familiarity with security focused DevOps practices.
• Support & Availability: 24 7 call in support for operational system critical discrepancies.
• Documentation: Ability to develop clear technical documentation, procedures, and knowledge base articles.
• Ticketing & incident management systems
• Government Interface: Experience assisting government engineers with standards creation, updates, and database management.
• SIGINT data handling & classification requirements
• Security & Certifications: CCNA.
Pay InformationFull-Time Salary Range: $91200.00 - $169400.00
The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.
- Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
- For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
