TeleTech

Cyber SOC Manager

TeleTech • $99K — $225K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in cybersecurity or a Master's degree and 10+ years in the field
  • Experience leading multiple enterprise SOC teams across various networks
  • Top Secret security clearance required
  • Strong knowledge of incident response methodologies and cybersecurity tools
  • Ability to articulate technical concepts and make effective decisions under pressure
  • Certifications such as CISSP, CISM, GCIH, or CSA preferred

Responsibilities

  • Lead incident response operations ensuring efficiency and policy alignment
  • Coordinate cross-functional response efforts during security incidents
  • Develop and maintain comprehensive incident response plans and playbooks
  • Conduct post-incident reviews to enhance security posture
  • Provide direction and maintain executive communication during incidents
  • Drive continuous improvement in incident response processes

Benefits

  • Health, life, and disability insurance
  • Retirement and financial benefits
  • Paid leave and tuition assistance
  • Professional development opportunities
  • Employee recognition awards program
Full Job Description
Cyber SOC Manager
The Opportunity:

As the Cyber Security Operations Center (SOC) Manager, you will lead the organization's incident response operations, ensuring all activities are efficient and aligned with policy and mission objectives. This role facilitates communication and collaboration across teams and stakeholders during security incidents, develops and maintains comprehensive incident response plans and playbooks, and conducts thorough post-incident reviews to identify root causes and recommend remediation strategies. The manager provides clear direction under pressure, maintains executive-level communication, and drives continuous improvement in the organization's security posture.

What You'll Work On:
  • Lead and oversee the organization's incident response operations, ensuring all activities are executed efficiently and in accordance with established policies and mission objectives.
  • Coordinate response efforts across cross-functional teams and stakeholders to facilitate effective communication and collaboration during security incidents.
  • Develop, implement, and maintain comprehensive incident response plans and playbooks, continuously improving processes based on lessons learned and industry best practices.
  • Conduct thorough post-incident reviews to identify root causes, recommend remediation strategies, and drive continuous improvement in security posture.
  • Provide clear direction and guidance to team members during high-pressure situations, maintaining executive-level communication and documentation throughout the incident lifecycle.


You Have:
  • Experience with security operations, incident response, threat analysis, and cybersecurity tools such as EDR, SIEM, IDS/IPS, and Log Analysis, for both on-premises and cloud-based environments
  • Experience applying incident response methodologies in operational environments
  • Experience with leadership, including leading teams, managing projects, and providing technical guidance
  • Ability to articulate technical concepts clearly
  • Ability to make effective decisions in high-pressure situations
  • Top Secret clearance
  • Bachelor's degree in Cybersecurity, IT, or CS and 12+ years of experience with cybersecurity, supervising multiple enterprise SOC teams and monitoring multiple unclassified and classified networks spanning multiple geographically disbursed locations, or Master's degree in Cybersecurity or Information Security and 10+ years of experience with cybersecurity, supervising multiple enterprise SOC teams and monitoring multiple unclassified and classified networks spanning multiple geographically disbursed locations
  • CISSP, Certified Information Security Manager (CISM), GIAC Certified Incident Handler (GCIH), or Certified SOC Analyst (CSA) Certification


Nice If You Have:
  • Experience coordinating complex incidents involving multiple business units or locations
  • Knowledge of post-incident analysis techniques and root-cause remediation planning
  • Knowledge of cybersecurity principles, SOC operations, and incident response techniques
  • Ability to develop and implement strategic initiatives that enhance SOC operations
  • Possession of strong verbal and written communication skills
  • TS/SCI clearance


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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