TeleTech

Cyber Security Program Manager

TeleTech • $99K — $225K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of experience in cybersecurity or computer science with supervisory experience, or 10+ years with a master's degree in the same fields.
  • Strong command of cybersecurity principles and risk management strategies.
  • Proficiency in project management and leading cross-functional teams.
  • Ability to develop and enhance SOC operational strategies.
  • Exceptional communication skills for diverse audience engagement.
  • Possession of TS/SCI clearance is mandatory.
  • Relevant certifications such as CISSP, CISM, CISA, or PMP.

Responsibilities

  • Develop and execute a comprehensive Security Operations Center strategy that aligns with enterprise goals.
  • Establish and maintain a governance framework for the Enterprise SOC to manage risks effectively.
  • Oversee ESOC operational activities to ensure alignment with security objectives.
  • Track ESOC performance metrics to inform strategic decisions and facilitate continuous improvement.
  • Evaluate and enhance the effectiveness of SOC processes to bolster security measures.
  • Collaborate with security teams to ensure integration of SOC initiatives and information sharing.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Retirement savings plans with financial benefits.
  • Paid leave and professional development opportunities.
  • Tuition assistance and support for work-life balance programs.
  • Recognition awards for exceptional employee performance.
Full Job Description
Cyber Security Program Manager
The Opportunity:

As the Cyber Security Program Manager, you will lead enterprise-wide security initiatives, overseeing the development and execution of SOC strategies, governance frameworks, and operational processes. This role drives continuous improvement, measures performance, and partners with cross-functional teams to enhance the organization's security posture and ensure seamless integration of security operations.

What You'll Work On:
  • Lead the development and execution of a robust Security Operations Center (SOC) strategy and implementation roadmap, ensuring alignment with enterprise objectives and industry best practices.
  • Design, establish, and sustain an Enterprise SOC (ESOC) governance framework to support effective oversight and risk management.
  • Direct ESOC operations, driving continuous improvement and ensuring operational activities are integrated with organizational security goals.
  • Implement and oversee ESOC performance measurement systems, tracking key metrics to inform decision-making and optimize outcomes.
  • Conduct ongoing evaluations and effectiveness reviews of ESOC processes, leveraging insights to enhance security posture and operational maturity.
  • Partner with cross-functional security teams to facilitate seamless integration of ESOC initiatives, promoting unified threat response and information sharing.


You Have:

  • Experience leading teams, managing projects, and program management
  • Knowledge of cybersecurity principles, risk management, and project management
  • Ability to work effectively with cross-functional teams, stakeholders, and external partners
  • Ability to develop and implement strategic initiatives that enhance SOC operations
  • Ability to articulate technical concepts clearly to both technical and non-technical audiences
  • TS/SCI clearance
  • Bachelor's degree in Computer Science, Information Security, or Cybersecurity and 12+ years of experience with supervision responsibilities for multiple Enterprise Security Operations Center teams, monitoring multiple unclassified and classified networks spanning multiple geographically dispersed locations or Master's degree in Cybersecurity, Information Security, or Computer Science and 10+ years of experience with supervision responsibilities for multiple Enterprise Security Operations Center teams, monitoring multiple unclassified and classified networks spanning multiple geographically dispersed locations
  • CISSP, Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), or Project Management Professional (PMP) Certification


Nice If You Have:

  • Possession of strong communication skills
  • Possession of strong analytical and problem-solving skills to address security incidents, vulnerabilities, and program challenges


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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