DescriptionAvaya is on a mission to redefine the
Customer Experience (CX) landscape. We are moving beyond the traditional contact center to a true connection center to power immersive, personalized, and AI-driven experiences for the world's largest financial institutions.
We are seeking a
National Account Manager to join our team. You will bridge the gap between trusted, secure legacy infrastructure and the future of
Agentic AI and
Composable CX. You will demonstrate how our "Innovation Without Disruption" strategy allows our customers agility without the risks of a "rip and replace" migration.
Your MissionYou will own the narrative to drive sales results with our customers and prospects through channel partners. Your goal is to protect the core voice business while aggressively expanding into new AI, Cloud, and Orchestration territories.
Trusted Executive Advisor & Commercial Architect- Strategic Leadership: Act as the primary business consultant to customer C-suite executives. Lead high-stakes discussions focused on Total Cost of Ownership (TCO), Return on Investment (ROI), and the commercial justification for complex migrations.
- Commercial Strategy: Develop successful transition strategies for customers migrating from legacy environments. You will build the roadmap for modernizing their CX while ensuring compliance with strict financial security standards.
Champion Avaya Infinity Architecture & Agentic AI- Evangelize Agentic AI: Move clients beyond simple chatbots to adopting autonomous AI agents capable of executing complex workflows-such as loan processing, fraud detection, and wealth advisory-securely and at scale.
- The Infinity Value Proposition: Consult clients on how to overlay modern cloud technologies and digital channels onto their existing, robust voice core. Show them how to innovate immediately without disrupting mission-critical operations.
- Solution Design: Lead high-level business discovery to define the strategy for large-scale CCaaS solutions, creating seamless journeys across voice and digital channels (chat, email, social, secure messaging).
Value Realization & Competitive Positioning- High-Impact Demonstrations: Partner with engineering to deliver compelling Product Demonstrations and Proof of Concepts (PoCs) that showcase integrations with core banking applications (CRM, WFO, ERP).
- Market Intelligence: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect). Effectively articulate Avaya's superior differentiation-specifically our ability to innovate on top of existing investments.
Qualifications- Sales Expertise: 8+ years of successful CCaaS/CX/UCaaS sales experience, with a strong preference experience selling through channel partners
- Strategic Transformation: Proven history of managing complex legacy-to-cloud migrations and "Innovation without Disruption" strategies.
- Executive Presence: Exceptional communication, presentation, and whiteboarding skills. You must have the ability to command a room and lead strategic, value-focused discussions with C-level audiences.
- Performance: A demonstrated history of hitting and exceeding sales targets and growing global accounts.
- Travel: Ability to travel as required to achieve sales plans.
- Location: Virtual home office
#LI-CM1
#Remote
Experience8+ Years of Experience
EducationBachelor degree or equivalent experience
Master Degree is preferred
