CX Customer Solutions Specialist - Cooper Lighting Solutions

Signify N.V.

• $93K — $136K *
Peachtree City, GA 30269In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BA/BS degree, preferably in Business, Supply Chain, and Analytics
  • Experience translating data into actionable business insights
  • Proficiency in Excel and analytical tools such as V-lookups, VBA, and Macros
  • Experience in customer solutions or logistics management
  • Strong analytical and problem-solving skills

Responsibilities

  • Own strategic customer solutions to enhance overall customer experience
  • Lead logistics consolidation projects to minimize freight costs and improve delivery
  • Monitor and analyze conversion performance for future enhancements
  • Identify trends and risks through customer and logistics data analysis
  • Act as Category Manager for Stock & Flow business division

Benefits

  • Company subsidized medical and dental benefits
  • 401K retirement plan with company matching
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time Off including vacation and personal days
  • Tuition reimbursement for continuing education
  • Employee discounts on products
  • Flexible spending accounts for healthcare and dependent care
Full Job Description

More about the role


This is an exciting job opportunity for you as a Customer Experience: Customer Solutions Specialist in Peachtree City, GA with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

  • Serve as the primary business owner for strategic customer solutions that enhance the overall customer experience while supporting company objectives. 

  • Lead logistics consolidation initiatives to reduce freight expense, improve delivery performance, and simplify the customer supply chain. 

  • Monitor conversion performance and identify opportunities to improve future implementations. 

  • Analyze customer, logistics, returns, and recovery data to identify trends, risks, and improvement opportunities. 

  • Act as a Category Manager for the Stock & Flow business at Cooper Lighting Solutions.

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More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

  • BA/BS ideally with a mix of Business, Supply Chain and Analytics
  • Experience (internships, full time) converting data into actionable insights
  • Strong Excel and Analytical tools background (ex: V-lookups, VBA, Macros, etc)

*Must be legally authorized to work in the United States without current or future company sponsorship needs.

  • Salary: $93,000- $136,000  based on experience
  • Bonus: target bonus opportunity - 10%
  • Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.
* Ladders Estimates

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