job details
Are you a seasoned leader with a strong background in business administration and customs brokerage? We are currently seeking a dedicated Customs Compliance & Consulting Manager for a permanent, full-time position located in Windsor, ON. In this pivotal role, you will oversee the Compliance Consulting division within the Customs Processing Centre, ensuring that all cross-border shipping and business activities adhere strictly to federal and international regulatory laws. Your expertise in business administration will be essential as you guide your team, optimize daily workflows, and provide unparalleled support to customers on all import and export regulations. This role demands an individual who can balance high-level strategic planning with the meticulous attention to detail required in customs and trade operations. Working closely with the Director of Customs Brokerage, you will manage a team of compliance professionals, ensuring that all tasks are completed accurately and in a timely manner. The successful candidate will leverage their background in business administration to oversee staff functions, drive departmental goals, and cultivate a culture of excellence and continuous improvement. You will also act as the primary point of contact for complex customer inquiries regarding customs rules, Canada Border Services Agency (CBSA) requirements, and various trade agreements. By maintaining a proactive approach to regulatory changes and CITT opportunities, you will protect the business from risk while identifying new consulting opportunities to grow the client base. If you have a passion for business administration within the logistics sector and thrive in a dynamic environment with a consistent 9 AM to 5 PM schedule, this opportunity in Windsor is the perfect next step in your career. While the primary operations and communications for this Windsor-based role are conducted in English, bilingualism (English/French) is considered a strong asset to support diverse clients and internal teams across Canada. We value inclusive communication and recognize the immense benefit of bilingual capabilities when navigating federal regulations and engaging with a broader business administration network. Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we'll be your guiding partner and help you build a rewarding career. Advantages Competitive salary ranging from $105,000 to $120,000 annually, reflecting your expertise in business administration and management Permanent, full-time position offering stability and long-term career growth Predictable weekday schedule from Monday to Friday, 9 AM to 5 PM Opportunity to work in a comfortable office setting in Windsor without significant hazards or noise Leadership role with the autonomy to shape the Compliance Consulting division and its strategies Engage in meaningful, high-level consulting work with diverse clients and global vendors Responsibilities Lead, motivate, and manage the Compliance team members to successfully achieve departmental goals Oversee all daily functions of the staff to ensure work is completed accurately, efficiently, and in compliance with international and federal regulatory laws Handle human resources duties for the team, including recruitment, hiring, onboarding, development, performance evaluation, and disciplinary actions or terminations in accordance with company guidelines Distribute and monitor staff workloads efficiently, making necessary adjustments to maintain productivity Resolve customer issues promptly and ensure the highest level of customer satisfaction Develop and manage commodity databases for new and existing clients Ensure strict compliance with Canada Border Services Agency (CBSA) and Other Government Department (OGD) requirements Oversee the preparation and processing of refunds, amends, and drawbacks Stay current on customs requirements, CITT opportunities, and changes in import/export regulations Deliver presentations and training sessions to both internal staff and external customers Communicate proactively with customers regarding any updates, tariff classification changes, or regulations that will impact their business operations Respond to queries from internal and external customers concerning customs rules and regulations Assist in developing new consulting opportunities by utilizing current databases to identify potential areas for growth Accurately update ITMR4 for all relevant customs requirements Assist clients with CBSA Compliance Verifications and any post-entry requirements Review Free Trade certificates for completeness and assist in qualifying goods for customers Assist the CPC Operations Manager with various customs-related tasks as required Qualifications Exceptional team leadership and teambuilding abilities, with a proven track record of motivating staff Strong communication skills (verbal and written) to effectively interact with colleagues, customers, vendors, and government agencies Excellent customer service and customer management skills Advanced research and analytical skills with high attention to detail Ability to exercise sound judgment and make critical decisions to solve complex problems Exceptional time management skills with the ability to prioritize tasks and meet hard
