SummaryAssists the Manager in leading customs brokerage operations, compliance, customer service, and team performance. Oversees complex operational matters, supports staffing and workflow decisions, drives process improvements, and helps ensure brokerage activities meet CBP, PGA, customer, and company requirements.
Responsibilities- Assist with leadership of daily customs brokerage operations, priorities, staffing, and workflow.
- Oversee complex entries, CBP/PGA issues, post-entry matters, and escalated customer concerns.
- Review operational controls for classification, valuation, admissibility, recordkeeping, and duty payment.
- Monitor service, quality, backlog, and compliance results; coordinate corrective actions as needed.
- Provide guidance on CF28, CF29, PSC, reconciliation, protest, drawback, and related activities.
- Develop and maintain SOPs, desk procedures, audit controls, and training materials.
- Coach supervisors and team members; support onboarding, cross-training, and knowledge development.
- Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal stakeholders.
- Identify operational and compliance risks and present recommendations to the Manager.
- Prepare management reports, customer reviews, and operational analysis.
- Support departmental planning, staffing, and continuous-improvement initiatives.
- Lead assigned customer implementations, system testing, and special projects.
- Act on behalf of the Manager for routine operational matters when assigned.
Travel requirement: 25% domestic travel
Compensation Range$80,859 - $89,739 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at GLOVIS America Inc.- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, Holidays, and Sick leave
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement*
- 401(k) with Generous Matching
- Referral Bonuses*
- Auto Allowance*
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
- Discretionary Bonuses*
- Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy
Skills- Advanced knowledge of CBP regulations and customs brokerage operations
- Experience managing complex entries, post-entry work, and escalations.
- Leadership, coaching, and operational decision-making skills
- Compliance audit, risk analysis, and process-improvement skills.
- Strong customer, stakeholder, and written communication skills.
Education & ExperienceRequired Qualifications
- HS Diploma/G.E.D.
- Minimum 9 years of Customs Brokerage, Import Compliance, Freight Forwarding experience
- 1-3 management/supervisory experience
Preferred Qualifications
- Bachelor's Degree
- 10+ years of Customs Brokerage, Import Compliance, Freight Forwarding experience
4-7 management/supervisory experience
Physical Requirements- Ability to sit in front of a desk and/or in front of the computer for long periods
- Repetitive use of hand/grasping product, writing, and typing
- Stand/walk
- Carry/lift up to 20 pounds
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Typical office environment with low-level noise exposure
- This position will be located in Duluth, GA
* Office will be relocating to Atlanta, GA (Buckhead area) in early fall.
