MSc or equivalent in experimental physics with hands-on experience
Proficiency in Python
Experience in a Linux environment (preferred)
Basic knowledge of IT and computer networks (preferred)
Passionate about technology and quick to learn new technologies
Self-motivated and independent problem solver
Excellent verbal and written English skills
Responsibilities
Provide end-to-end support to global customers
Communicate with customers to troubleshoot and identify root causes
Collaborate with R&D teams to investigate and resolve issues
Suggest workarounds to users when necessary
Research solutions for recurring software and hardware problems
Ensure ongoing communication and customer satisfaction
Gain deep understanding of the quantum control system
Support hardware installations and travel globally to resolve issues
Document technical knowledge and issue resolution procedures
Benefits
Opportunity to work with cutting-edge quantum technology
Collaborative remote team environment
Global travel opportunities to engage with customers
Chance to contribute to innovative solutions
Professional development in a rapidly evolving field
Full Job Description
We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies ambition and positivity. Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.
Responsibilities:
Own and provide end-to-end support to our global customers
Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer's experiments and setup across various quantum modalities
Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
Suggest and communicate a workaround to the user
Research and identify solutions to recurrent software and hardware issues
Manage ongoing communication and ensure customer satisfaction
Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
Maintain a profound understanding of the system's known issues
Support hardware installations
Travel globally to customer sites and resolve issues
Document technical knowledge and issue resolution procedures
Requirements
MSc or equivalent in experimental physics, with hands-on experience - Must
Proficiency in Python - Must
Experience with working in a Linux environment - Advantage
Basic knowledge of IT and specifically computer networks - Advantage
Passionate about technology and able to dive into new technologies quickly
Independent, responsible, self-motivated with a can-do attitude, who loves to solve problems
