About the roleThe Customer Supply Chain Manager is responsible for building strategic customer relationships, implementing the company's Customer Service strategy and coordinating with internal business partners to improve customer KPIs while optimizing cost and flow to shelf. The Customer Supply Chain Manager is a people leader and supports a team of CPFR Analysts to successfully execute daily, weekly, and monthly activities.
This role is not currently sponsoring visas or considering international movement at this time!Your responsibilities- Lead, coach, and develop CPFR Analysts to deliver business objectives while connecting team goals to broader Supply and Commercial strategies.
- Drive team performance and efficiency through continuous improvement, clear performance standards, and a customer-centric mindset.
- Build strong customer partnerships through regular engagement, representing the voice of the customer and aligning on shared business objectives.
- Proactively identify, resolve, and escalate service or operational issues, recommending solutions that balance customer and Reckitt priorities.
- Ensure achievement of company objectives while maintaining high standards of quality, compliance, safety, and operational excellence.
The experience we're looking for- Bachelor's degree in Supply Chain, Business, or a related field, with 8+ years of progressive customer service or supply chain leadership experience, preferably within CPG.
- Proven people leadership skills with a track record of driving business results, developing talent, and fostering collaboration.
- Strong understanding of end-to-end supply chain processes, including order management, forecasting, transportation, manufacturing, and warehousing.
- Experience partnering directly with Walmart, building relationships and influencing stakeholders at both operational and senior leadership levels.
- Advanced analytical, communication, presentation, and systems skills, with the ability to leverage data to drive decisions and optimize key KPIs.
The skills for success- Leadership & Team Development
- Customer Relationship Management
- Strategic Supply Chain Expertise
- Analytical & Data-Driven Decision Making
- Communication, Influence & Cross-Functional Collaboration
What we offerWith inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
US salary rangesUSD $134,000.00 - $200,000.00
US pay transparencyThe base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve.
