Why This RoleThe Customer Supply Chain Associate Manager plays a critical role in delivering exceptional customer service and supply chain performance across domestic, affiliate, and export customers. This position serves as a key link between customers and internal teams, using data-driven insights to optimize inventory availability, improve service performance, and strengthen customer relationships. This role is ideal for a supply chain professional who enjoys collaborating cross-functionally, solving complex business challenges, and influencing customer replenishment and operational decisions that drive measurable business results.
What You'll Do- Manage and optimize the customer order management process to support high service levels and customer satisfaction.
- Review customer orders, inventory levels, forecast performance, and product availability to proactively identify risks and opportunities.
- Analyze customer supply chain data, including forecasts, inventory, point-of-sale performance, and in-stock metrics, to develop recommendations that improve replenishment and service outcomes.
- Develop and maintain customer-specific reporting, dashboards, and performance metrics.
- Monitor and analyze key customer performance indicators such as OTIF, fill rate, on-time delivery, order compliance, deductions, chargebacks, and fines.
- Build strong partnerships with customer supply chain teams and other external stakeholders to drive performance improvements and identify cost-saving opportunities.
- Lead customer discussions and participate in regular business reviews focused on inventory, replenishment, service performance, and operational improvement.
- Collaborate with Planning, Sales, Marketing, Logistics, IT, and third-party partners to resolve order fulfillment issues and improve business processes.
- Support new product launches by ensuring customers are properly set up and ready to order new items.
- Partner with internal teams to support customer onboarding activities, including EDI connectivity and operational requirements.
- Identify opportunities for continuous improvement and leverage digital tools, reporting solutions, and emerging technologies to improve efficiency and performance.
- Promote and support quality standards and compliance requirements within all areas of responsibility.
What We're Looking For- Bachelor's degree required.
- 5+ years of supply chain, customer service, customer operations, or related experience within a customer-facing environment.
- Experience working with retailer and customer platforms such as Retail Link, Vendor Central, or similar systems.
- Strong analytical skills with the ability to translate data into actionable business recommendations.
- Advanced Excel skills and experience with reporting and visualization tools such as Tableau and/or Power BI.
- ERP experience required; Oracle experience preferred.
- Understanding of POS data, inventory management, customer metrics, and replenishment processes.
- Strong presentation, communication, and stakeholder management skills.
- Ability to influence cross-functional teams and drive accountability without direct authority.
- Highly organized, self-motivated, and comfortable managing multiple priorities.
- Continuous improvement mindset and commitment to operational excellence.
Why Join UsAt Combe, we go beyond offering a competitive salary - we're committed to offering outstanding benefits that empower our employees to thrive. Join us and enjoy:
- Hybrid work environment for most roles
- Office-based employees receive partial lunch subsidies, ensuring you savor mouthwatering meals without breaking the bank.
- Annual discretionary bonus
- Outstanding healthcare options prioritizing your physical and mental wellness.
- 401(k) match with Profit Sharing to secure your financial future.
- Health and Wellness Initiatives, including gym membership reimbursement, wellness workshops, and mental health support.
- Tuition reimbursement opportunities
- Compensation: $105,000 - $115,000 DOE
As we strive for excellence together, our commitment to offering remarkable benefits remains unwavering, ensuring a brighter future for everyone in our growing community.
