Customer Success | Team Lead | Remote on West Coast

This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states: Washington, California, Colorado, Texas Your main goal will be to build and lead a high-performing Customer Success function on the West Coast, helping n8n's most strategic enterprise customers drive adoption, retention, and expansion while scaling the team and operating model for our next stage of growth. To make that happen, you'll combine hands-on customer leadership, deliberate people development, and strong operational execution: LEAD OUR MOST STRATEGIC ENTERPRISE ACCOUNTS - Partner with CSMs to navigate complex customer challenges and develop strategies for our largest and highest-risk enterprise accounts. - Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed. - Stay hands-on with strategic accounts while the West team scales, including personally owning customer relationships where needed. BUILD AND DEVELOP A HIGH-PERFORMING WEST COAST TEAM - Hire and onboard the remaining CSMs needed to build out the West Coast Customer Success team. - Coach and develop your team through structured 1:1s, clear development plans, and deliberate skill-building. - Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar. DRIVE OPERATIONAL EXCELLENCE - Establish and run a consistent operating cadence across forecasting, account health, and structured risk reviews. - Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion. - Use customer and team insights to identify risks early, raise issues proactively, and continuously improve how the team operates. SHAPE THE CUSTOMER JOURNEY WITH CROSS-FUNCTIONAL PARTNERS - Partner closely with Sales, Product, Support, TAMs, Renewals, and GTM leaders to deliver a strong end-to-end customer experience. - Collaborate with Customer Success leaders across US East, EMEA, and Scaled CS to evolve shared playbooks and ways of working. - Contribute to global CS initiatives and help build scalable methodologies as n8n's Customer Success organization continues to grow. REQUIREMENTS Must-haves - People leadership: You have 2-3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent. - 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers. - Tech industry experience and relevant Enterprise subject-matter expertise: You've worked in an enterprise IT or technology environment and understand the needs and expectations of technical buyers and customers. - Operational discipline: You're comfortable running forecasts, account-health cadences, and structured risk reviews to keep a complex book of business on track. - Builder mindset: You thrive in environments where not everything is already defined and are willing to roll up your sleeves to solve problems directly. - Low-ego collaboration: You enjoy working within a shared direction, partnering closely with peers, and improving existing processes. Nice-to-haves - High-growth leadership trajectory: You've progressed from a senior CSM role into first-line leadership and have demonstrated strong potential to take on increasing scope. - Automation and AI familiarity: You're familiar with n8n or the broader automation and AI tooling ecosystem. - Leadership across environments: You've held Customer Success leadership responsibilities across more than one company and have seen different approaches to scaling teams. Why join us? At n8n, you'll have the opportunity to shape an important new leadership layer in our US Customer Success organization and build the West Coast team around some of our largest and most technically sophisticated enterprise customers. You'll have real influence over how we evolve our customer journey, operating model, and CS playbooks as the company scales rapidly, without having to start from zero. You'll join a collaborative, remote-first environment where leaders are expected to stay close to customers, develop great people, experiment, and turn what works into scalable systems. As n8n continues to grow globally and build its position in AI-powered automation, you'll help define what world-class enterprise Customer Success looks like here. Sound like a challenge you're excited to take on? Apply now and help us build the future of automation. Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits - Competitive compensation - We offer fair and attractive pay. - Ownership - Our core value is to "empower others," and we mean it-you'll get a slice of n8n with equity. - Work/life balance - We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness - - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families-plus a no-cost premium HDHP option with a pre-seeded HSA-along with dental and vision coverage. - Future planning - - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 6E1 - - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth - We hire rising stars who grow with us! You'll get 1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 929 - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 30F - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid-please check the job description. - Giving back - We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency - We all know what everyone's working on, how the company is doing-the whole shebang. * Country-specific details are provided in your contract.