The OpportunityAs a Customer Success Representative, you'll guide homeowners through every step of their journey from the moment they sign on with Jetson to the day their system is installed. You'll be their trusted point of contact - ensuring paperwork, approvals, and installations are seamless and stress-free.
You'll collaborate with internal teams to keep projects moving efficiently, proactively manage customer expectations and deliverables, making sure every homeowner feels supported and excited about their electrification journey.
What You Will Do- Guide customers through all pre-installation steps to ensure they are install-ready:
- Manage scheduling for walk-throughs and installations.
- Take a proactive and persistent approach, leveraging video conference sessions (Google Meet), phone, text/SMS, and email.
- Handle requotes as needed, collaborating with field service manager and sales.
- Proactively follow up with homeowners in the 30 days leading up to installation to ensure all requirements are met.
- Serve as the primary point of contact for homeowners after a sale closes with a deposit.
- Maintain clear communication with internal teams (Sales, Operations, and Installers) and accuracy across all customer files, to keep projects on track.
- Track key customer milestones and report progress within Jetson's CRM system.
What You Bring:- 5-7 years of experience in Customer Success, Account Management, Sales, or a related field.
- Strong verbal and written communication skills.
- Experience working in a CRM system (e.g., HubSpot, Salesforce)
- Comfort working in a startup or growth-stage environment.
Job Type:Full-time, permanent
Pay:$90,000 OTE
Benefits:Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Extended Health Care
Disability Insurance
Education Support
Parental Leave Top Up
Location: in person - North Vancouver, BC
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
