2-4+ years in customer-facing roles such as Customer Success or Account Management, especially with enterprise clients in biopharma.
Strong background in biology to effectively translate technical metrics to research outcomes.
Seize opportunities to build and shape functions rather than fitting into pre-established roles.
Comfortable navigating ambiguity and taking initiative without explicit direction.
Experience in startups with a focus on high ownership and fluid job roles.
Responsibilities
Own the entire post-sales process for a portfolio of enterprise accounts, emphasizing user adoption of Biomni Lab.
Build relationships across all levels, from VPs of Research to bench scientists, becoming their go-to resource.
Transform occasional support into systematic success strategies; address usage issues proactively.
Enhance long-term Net Revenue Retention (NRR) by demonstrating ROI and collaborating with AEs for expansion opportunities.
Collaborate with biologists and engineers to prioritize user feedback, influencing the product roadmap.
Conduct onboarding workshops and business reviews that drive tangible changes in operations.
Provide front-line support for your accounts, addressing any issues that arise.
Benefits
Flexible working environment that encourages adaptability and innovation.
Opportunity to lead and shape the function in a growing startup.
Collaborative culture that values feedback between technical teams and users.
Full Job Description
This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one.
What you'll do
Own the full post-sales journey for a portfolio of enterprise accounts, with a sharp focus on driving adoption and consumption of Biomni Lab.
Build relationships across the org - from VPs of Research to bench scientists and computational biologists - and become the person they call first.
Turn ad-hoc support into repeatable success plans; proactively identify and intervene when usage dips or blockers emerge.
Drive long-term NRR by proving clear ROI and partnering with AEs to surface expansion opportunities across new teams and business units.
Partner with our biologists and engineers to prioritize and structure user feedback - you're a direct line between users and the roadmap.
Lead onboarding workshops and business reviews that actually change how teams work.
Handle front-line support for your accounts; no problem is beneath you.
Your skills and qualifications
2-4+ years in a customer-facing role - Customer Success, Account Management, Solutions Engineering, or Consulting - supporting enterprise customers, ideally in top 20 biopharma.
Strong biology intuition; you can translate technical capabilities into outcomes researchers care about.
Builder mindset: you want to create the function, not slot into an established one.
You're comfortable moving fast in ambiguous situations and don't wait to be told what to do.
Startup experience where ownership is high and roles are fluid.
