Customer Success Manager

Description

Customer Success Manager - Fleet Partner Program

Wiers Fleet Partners | Remote Available | Full Time | $75k -90k Salary

Medical, Dental, Vision, 401K, Paid Vacation

You are a customer-focused professional with experience in fleet operations, customer success, or account management who thrives on building relationships and ensuring exceptional customer experiences.

Wiers Fleet Partners is adding a Customer Success Manager to join our Fleet Partner Program team and champion the success of our growing Fleet Partner network. This is your opportunity to be the cornerstone of customer satisfaction and retention for an industry leader dedicated to excellence and innovation.

In This Role, You Get:

• The opportunity to guide Fleet Partners through their journey from onboarding to long-term success
• A direct impact on customer satisfaction and business growth
• To leverage cutting-edge AI technology to enhance customer communications
• To build lasting relationships with diverse fleet operations
• To influence process improvements and program enhancements
• To collaborate with cross-functional teams to deliver exceptional results
• To work in a modern office environment with energetic teams
• Career growth opportunities

Together, we make #TRUCKSROLL!

Here's What You Can Expect When You Join the Wiers Team:

The Customer Success Manager is responsible for ensuring the success and satisfaction of our Fleet Partner Program customers throughout their entire journey with Wiers. This person will orchestrate seamless onboarding experiences, leverage AI technology to enhance communications, coordinate preventative maintenance adherence, and serve as the primary champion for customer needs. You'll work closely with operations teams across all Wiers markets to deliver consistent, exceptional service that aligns with our brand promises. An ideal candidate will preferably reside in Indianapolis, IN and be open to regular travel.

What You'll Do:

• Champion Customer Success: Conduct regular in-person visits with Fleet Partners to strengthen relationships and proactively address issues
• Drive Exceptional Onboarding: Ensure new Fleet Partners are onboarded correctly and timely, setting the foundation for long-term success
• Optimize Maintenance Operations: Coordinate with Service Center Managers and dedicated technicians to ensure preventative maintenance schedules are adhered to, maximizing fleet uptime and customer satisfaction
• Resolve Customer Challenges: Provide expert guidance on invoice questions, assist customers through complex repair decisions, and serve as the go-to resource for ad hoc customer needs
• Leverage Technology: Use our Virtual Assistant platform, AI tools, and data analytics to provide customers with actionable insights and transparent communication

What We're Looking For:

• 3-5 years of experience in customer success, account management, or fleet operations within the commercial vehicle, fleet service, or related industries
• Strong project management skills with the ability to coordinate multiple stakeholders and deliverables
• Excellence in written and verbal communication with the ability to translate technical information for diverse audiences
• Experience with CRM systems (HubSpot highly preferred) and comfort with adopting new technologies including AI tools
• People-first mindset with the ability to build trust quickly over the phone, in person, and via email.
• Problem-solving aptitude with a solutions-oriented approach to customer challenges
• Bachelor's degree preferred or equivalent combination of education and experience

Must Haves:

• A CAN-DO attitude - You'll make it happen
• Commitment to learning - You want to know more
• Team Player - You work well with others
• Self-starter with attention to detail - You do the right things, right
• High level of professionalism and integrity - You are reliable

Benefits:

• Salary $75-90K - based on experience
• Vacation Plan starts at 2 weeks per year plus 7 paid holidays
• Medical, Dental, and Vision Insurance
• Short Term Disability Insurance
• Company paid Life and Long-Term Disability Insurance
• 401(k) retirement plan with matching contribution
• Fitness membership reimbursement

Take the Lead in Your Career:

If you're a customer success professional with a passion for excellence and the ability to drive exceptional customer experiences, we want to hear from you. Embrace this exciting opportunity to shape the future of fleet services with Wiers Fleet Partners.

To learn more about us at www.wiers.com