Customer Success Manager, Weather

Samsung Electronics Co., Ltd. • $110K — $130K *

New York, NY 10025In-Person

Consumer Technology

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

5+ years in Account Management within Advertising Sales
Task-driven with strong deadline management skills
Exceptional attention to detail and organizational abilities
Demonstrated client interaction and presentation skills
In-depth knowledge of digital advertising and programmatic landscape
Bachelor's degree required
Preferred experience with Owned and Operated in-app properties.

Responsibilities

Align with Sales representatives to support account processes
Serve as lead contact for client communications and troubleshooting
Lead campaign kick-off meetings and manage timelines
Communicate campaign requirements to internal teams
Maintain knowledge of Samsung Ads platform to drive upsells
Provide campaign performance insights and best practices
Collaborate with Marketing for tailored client solutions
Educate and onboard clients on best practices and improvements.
Drive impact towards NA C&S annual sales growth.

Benefits

Opportunities for professional growth in a rapidly expanding team
Work in a dynamic environment focused on customer experience
Participation in collaborative projects across multiple teams
Access to industry-leading advertising platforms and technologies

Full Job Description

Position Summary

Samsung Ads Customer Success Manager

The Customer Success Manager will be based in NY and will report into the Mobile Head of Ad Solutions within our NA C&S division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on customer experience, you've come to the right place!

Role and Responsibilities

Role and Responsibilities
• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the "go-to" resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client's objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards NA C&S annual sales growth.

Skills and Qualifications

Skills and Qualifications
• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast-paced environment
• Attention to detail, ability to multitask and strong organizational skills required • Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor's degree required

Preferred Qualifications: Experience working on Owned and Operated in-app properties, especially Weather or location-based opportunities.

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