Customer Success Manager

Surgical Principals INC

$80K — $150K *
Information Technology
Experience: Not Specified
Job Overview by Ladders

Qualifications

  • 5+ years of experience in client management or customer success roles
  • Strong background in healthcare or medical device industries
  • Exceptional communication and interpersonal skills
  • Proven problem-solving capabilities
  • Experience in managing multiple client accounts efficiently

Responsibilities

  • Serve as the main point of contact for healthcare and medical device clients
  • Ensure successful onboarding processes for new clients
  • Deliver ongoing services to meet client expectations
  • Collaborate with internal teams to align on client needs
  • Identify and pursue opportunities for partnership expansion

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off and Holidays
  • Career Advancement Opportunities
  • Remote Work Flexibility
  • Professional Development Support
Full Job Description

Surgical Principals, Inc. is seeking a motivated and relationship-focused Client Success Manager to support our growing portfolio of healthcare and medical device clients. In this role, you will serve as the primary point of contact for client relationships, ensuring successful onboarding, service delivery, and long-term satisfaction. You will collaborate closely with recruiting, sales, and operations teams to meet client workforce and operational objectives while identifying opportunities to expand partnerships. The ideal candidate is highly organized, proactive, and comfortable managing multiple accounts in a fast-paced environment. Strong communication, problem-solving, and client engagement skills are essential. This position offers the opportunity to work remotely while playing a key role in supporting client growth, retention, and overall service excellence within a rapidly expanding healthcare-focused organization.

Benefits Include:

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off and Holidays

Career Advancement Opportunities

Remote Work Flexibility

Professional Development Support

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