Customer Success ManagerWe're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients - including hedge funds, oil majors, refiners, vessel owners and trading companies - and be responsible for their onboarding, adoption, retention and growth. As part of a small, global CS team, there's plenty of room to shape the role and grow with it.
What You'll Be Doing- Own onboarding, training and support for your client portfolio, driving product adoption and account health.
- Build strong relationships with clients, understanding their workflows and challenges.
- Partner with Sales to spot cross-sell and upsell opportunities, and manage renewal risk.
- Feed client insight back to the Product team to help shape the roadmap.
- Maintain and improve our Customer Success processes and tools.
- Help build a company-wide culture centered on customer success.
About You- Some knowledge of, or experience in, oil & gas, commodities, or trading - you understand the world our clients operate in.
- Experience in a customer-facing role such as Customer Success or Account Management - ideally supporting a data, intelligence, or SaaS product.
- Comfortable using AI and automation tools in your day-to-day work, and curious to find smarter ways of doing things.
- Strong communicator, comfortable building relationships and influencing stakeholders.
- Analytical and process-minded - you like understanding what drives client value.
- Proactive and comfortable with ambiguity - happy to figure things out and get stuck in.
- High level of integrity and alignment with Sparta's values.
