About The Team:
You'll join a lean, high-performing team of Customer Success Managers responsible for shaping the post-sales experience for Riveron, CSA clients. From onboarding through renewal, we design and optimize systems and processes that drive long-term success. In this role, you'll ensure customers realize maximum value from our services - directly contributing to retention, expansion, and overall company growth. Few roles offer such a clear and measurable impact.
What You'll Do:
You'll serve as a trusted advisor to our customers, developing a deep understanding of their businesses and helping them maximize the value of our services. You'll work closely with Sales and Advisory teams to deliver a seamless customer experience. As the voice of the customer internally, you'll advocate for their needs, ensure exceptional service delivery, and provide feedback that helps shape the next generation of our compliance, privacy, and cybersecurity solutions.
This role is ideal for someone who excels at building strong relationships, understands business needs, and thrives in a dynamic, customer-centric environment.
Responsibilities:
• Lead the post-sale engagement, retention, and growth of your customers partnered closely with the Sales and Advisory teams
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful
• Collect and articulate customer use cases, case studies, and testimonials
• Develop business reviews and analytics reports for customers
• Share customer feedback and insights to internal stakeholders
• Drive overall account health including engagement, articulated return on investment, account renewals and growth, referrals, and customer satisfaction
Who You Are
• 4+ years of experience in a client-facing role ideally customer success, managing relationships with fast-paced organizations with a technical product or service offering
• Sophisticated business sense and understanding of underlying drivers and strategy of our customer's compliance journeys
• Ability to lead technical conversations and persuade others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Has handled difficult customers or situations and can demonstrate resolutions
• The motivation and flexibility to work well in a high-growth environment where things change quickly
• Self-motivated and comfortable working remotely and asynchronously
Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.
Fraud Alert
Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.
Artificial intelligence (AI) tools are used to support the hiring process in screening, assessing, and/or selecting applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
