Renesas Electronics America

Customer Success Manager

Renesas Electronics America$130K — $150K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of Account Management or Customer Success experience in supply chain, consulting, B2B SaaS, or Electronics industries.
  • Bachelor's degree in Business, Supply Chain Management, or related field required.
  • Proven experience in delivering advisory services, preferably in SaaS or procurement.
  • Strong understanding of supply chain processes and best practices.
  • Deep knowledge of direct material sourcing processes in manufacturing.
  • Strong analytical and problem-solving capabilities.
  • Ability to communicate complex concepts effectively to diverse stakeholders.

Responsibilities

  • Deliver tailored training sessions for Direct Material/Electronics Sourcing professionals.
  • Provide ongoing support to enhance platform adoption based on business needs.
  • Manage client relationships from user to VP levels.
  • Lead business reviews with key stakeholder teams.
  • Identify and summarize direct material cost savings opportunities using Part Analytics' platform.
  • Collaborate with clients to develop strategies to capitalize on identified savings opportunities.
  • Provide strategic negotiation support and share best practices to strengthen client capabilities.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Health savings account and flexible spending accounts available.
  • Company-paid life insurance and AD&D.
  • Paid sick leave, holidays, and accrued vacation time.
  • New employee orientation focusing on benefits and resources.
Full Job Description
Job Description

Customer Experience/Success
  • Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
  • Provide ongoing support to optimize the platform adoption based on evolving business needs.

Client Engagement
  • Manage relationships at different levels of client's organization from user level to VP level
  • Organize and lead business reviews with key stakeholders (Director, VP level) at client organization

Proactive Savings Assessment
  • Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics' platform.
  • Collaborate with clients to develop strategies for realizing identified savings opportunities.

Strategic Negotiation Support
  • Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
  • Share insights and tactics to strengthen clients' negotiation capabilities.

New Feature Promotion/Identifying Upsells
  • Evangelize new features of Part Analytics' platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
  • Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.


Qualifications

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.
  • Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.
  • Bachelor's degree in Business, Supply Chain Management, or a related field.
  • Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.
  • Strong understanding of supply chain processes and best practices.
  • Deep understanding of direct material sourcing processes in manufacturing.
  • Ability to travel to client sites as needed (if applicable).
  • Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.
  • Strong analytical and problem-solving skills to provide insightful analysis
  • Ability to effectively communicate complex concepts and insights to diverse stakeholders.


Additional Information

The expected annual pay range for this position is $130,000-$150,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

About Renesas Electronics America

Renesas Electronics America is a leading supplier of advanced semiconductor solutions including microcontrollers, SoC solutions and a broad range of analog and power devices, with operations spanning research, development, design and manufacturing for a wide range of applications.
Learn more about Renesas Electronics America
Size
2,000 employees
Industry

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