4+ years in a customer-facing role (Customer Success, Account Management, or Professional Services)
Strong communication, presentation, and interpersonal skills
Proven ability to manage and prioritize multiple tasks and projects
Strong problem-solving and analytical skills
Bachelor's degree in business, marketing, or related field preferred
Experience with SaaS products and professional services highly valued
Responsibilities
Act as the main contact for assigned customers, building long-term relationships and anticipating their needs
Identify opportunities for upselling and cross-selling Radancy's Talent Acquisition Cloud
Understand customer hiring goals and activate their employer brand using Radancy's platform
Proactively address potential customer issues while managing multiple workstreams
Communicate customer goals and KPIs to cross-functional teams for strategy development
Analyze data to provide insights for performance improvement
Lead customer meetings and coordinate agendas with Customer Success and Delivery teams
Educate customers on platform updates and provide training
Monitor customer engagement and product adoption
Mentor Customer Success Representatives and connect with cross-functional teams
Benefits
Comprehensive medical coverage, including dental, vision, and life insurance
Competitive 401(k) plan with employer matching
Unlimited flexible time off (FTO)
World-class training to stay at the forefront of innovation
Full Job Description
Overview
What does a great Customer Success Manager do?
Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those need
Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy's data-driven platform and programmatic adtech components
Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
Analyze data to extract insights to inform actionable changes that will accelerate performance
Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
Educate and inform customers on platform updates and training
Monitor and report on customer engagement and adoption of Radancy products
Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy
Qualifications
4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
Strong communication, presentation and interpersonal skills
Proven ability to manage and prioritize multiple tasks and projects
Strong problem-solving and analytical skills
Bachelor's degree in business, marketing or a related field preferred
Experience with SaaS products and professional services highly valued
Location: This role is in our Atlanta office, with a requirement of 3 days in the office.
Our Benefits:
At Radancy, we're transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
Comprehensive medical coverage, with dental, vision and life insurance
Competitive 401(k) plan with employer matching
Unlimited flexible time off (FTO)
World-class training that keeps you at the forefront of innovation
