BA/BS degree with a minimum of 5 years in enterprise software sales or customer success management.
Proven track record of account growth and revenue generation.
Familiarity with enterprise software, PPM software, or Portfolio Management solutions.
Strong written and verbal communication skills.
Willingness to travel domestically and internationally.
Self-motivated with the ability to work both independently and collaboratively.
USA Citizenship or equivalent employment authorization.
Responsibilities
Manage assigned accounts and serve as the primary contact for clients.
Build and maintain trusted relationships with key customer stakeholders and executives.
Collaborate with customer teams to optimize usage of Planisware solutions.
Develop and execute a tailored Planisware roadmap for customers.
Oversee contract management and negotiations for various service agreements.
Analyze sales prospects within accounts to understand their buying processes.
Generate new business opportunities and expand existing licenses to achieve sales quotas.
Deliver presentations to executives in person and via web meetings.
Ensure successful delivery of solutions in line with customer objectives.
Track key account metrics and report status to stakeholders.
Collaborate with internal teams to support customer success and suggest product improvements.
Benefits
3 weeks paid vacation and additional paid holidays.
Up to 4 months maternity leave.
Comprehensive life and disability insurance.
401(k) plan with variable company contribution.
Health, dental, and vision insurance coverage.
Flexible Spending Account (FSA) with employer contributions.
Cell phone and internet allowances.
Company-sponsored quarterly events and monthly happy hours.
Charitable donation matching program.
Community outreach opportunities.
Tuition assistance program for further education.
Graduate program available for employees.
Full Job Description
What you'll do
The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer satisfaction and accountable for meeting annual quota targets through acquiring additional revenue streams and inhibiting churn.
Responsabilities:
Responsible for managing assigned accounts as the face of the organization to clients
Develop and nurture trusted advisor relationships with key customer stakeholders and executive sponsors.
Work with customer teams including project management offices, process owners, trainers, change management teams, business sponsors and other key stakeholders to ensure they are using Planisware to its fullest
In collaboration with each customer, develop Planisware roadmap for both short- and long-term usage; obtain buy-in with customer. Responsible for execution of roadmap
Manage contracts and all contract negotiations for statements of work for professional services, master service agreements, SaaS agreements, contract renewals, amendments, etc
Identify and develop an in-depth understanding of each sales prospect within assigned accounts, their buying and organizational influences, and their decision-making processes
Develop new business within assigned accounts, including opening new opportunities and expanding licenses to meet sales quotas, while ensuring all competitive activities within the account are identified and addressed in order to prevent attrition
Give in-person and web-meeting presentations to high-level executives
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results, annual forecasts, and Net Promoter Score), and report on account status
Work with cross-functional teams within Planisware including product development, support, professional services, sales and marketing to support customer success; communicate improvement suggestions and market research to management
What is expected from you
Qualifications required:
BA/BS and 5 years minimum selling and/or customer success manager of enterprise software and service solutions
A proven track record of account penetration, growth, and revenue recognition
Proven experience in one of the following applications: enterprise software, PPM software, or Portfolio Management
Strong written and oral communication skills
Willingness to travel (US and international)
Self-motivated and enthusiastic; capable of working alone or with a team
USA Citizenship or equivalent employment authorization
Preferred qualifications:
Experience in the area of new product development, research & development management, resource management and project control and engineering solutions
Previous experience working in a fast-paced emerging organization
Experience selling at the executive level
Evidence in identifying business needs, translating into technical gaps, and conveying software solutions to resolve the original needs
