3-5 years in Customer Success, Onboarding, or similar client-facing role (preferably in SaaS or healthcare tech)
Strong customer-centric mindset with a proven track record of fostering client relationships
Ownership mindset with initiative in fast-paced environments
Exceptional organizational skills to manage multiple projects effectively
Outstanding written and verbal communication abilities
Personal connection to autism or autism care is a bonus.
Responsibilities
Own the entire client onboarding process ensuring smooth and timely transitions
Build and sustain strong relationships with diverse client stakeholders
Collaborate with the Support team to deliver high-quality assistance to key clients
Gather client feedback to inform product enhancements and act as their voice
Partner with Sales, Product, and Support teams for an optimal client experience
Benefits
Opportunity to significantly impact an early-stage start-up
Chance to apply expertise in supporting children with autism
Dynamic work environment that encourages growth and new challenges
Competitive salary along with equity compensation
Comprehensive healthcare, dental, and vision benefits
Full Job Description
Customer Success Manager
Location: NYC hybrid
Compensation: $90k-$120K + equity About the role
As a Customer Success Manager (CSM), you will play a pivotal role in shaping the future of our customer team. This is an exciting opportunity to join a fast-growing start-up and directly contribute to our clients' success. You'll collaborate with cross-functional teams to ensure successful implementations, build trusted partnerships, and help guide product improvements through client feedback.
Sponsorship is not available for this role. What you will be doing
Client Onboardings: Own the end-to-end client onboarding process for a portfolio of customers, ensuring timely and seamless transitions, and proactively guiding clients through challenges
Client Success: Build and maintain strong relationships with many different client stakeholders, acting as their trusted advisor and point of contact. Monitor engagement, drive adoption, and proactively solve issues to ensure long-term success.
Client Support: Lean in and collaborate with our Support team to provide high quality support to your top tier clients helping with questions or basic technical support.
Product Feedback and Improvements: Gather valuable insights and feedback from clients to help shape product enhancements, acting as the customer's voice within our team.
Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience.
What you will bring
Experience: 3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role, ideally in SaaS or healthcare technology.
Customer-Centric Mindset: Strong passion for helping clients succeed, backed by a history of fostering long-term relationships and solving client problems.
Ownership & Initiative: Embraces ownership mindset with ability to take initiative in a fast-paced start-up setting with exceptional attention to detail. Proactive and resourceful in identifying and addressing challenges.
Project Management: Exceptional organizational skills and ability to manage multiple projects and priorities in a fast-paced environment.
Excellent Communication: Outstanding written and verbal communication skills, with an ability to convey complex ideas clearly and effectively.
Personal connection to autism or autism care is a plus!
Why this role might be a great fit for you?
Opportunity to make a tremendous impact on an early-stage start up and team
Chance to use your skills to help children with autism
Preference for working in a fast-paced environment that offers new challenges and opportunities for growth
