Customer Success Manager

We are searching for a Customer Success Manager to help continue building out our post-sale account management function and process. Youll be responsible for onboarding, managing, and expanding our commercial supply partnerships, comprised of parking operators and national real estate portfolios - including some of the largest REITs in the country. You will explore innovative ways to identify and optimize partnerships to maximize revenue and partner engagement and satisfaction. Our ideal candidate is someone who thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience. This role will work closely with Sales, Customer Support, Product, Marketing, and Engineering. What Youll Do 33Maximize commercial supply partner engagement on the Neighbor platform to ensure a fast response time to inbound messages and renter requests. 33Increase number of properties listed with Neighbor for commercial supply partners. 33Maximize total number of Neighbor properties earning revenue for each commercial partnership. 33Build out customer success processes to optimize for partner satisfaction and revenue generation. 33Act as a thought leader in defining success criteria and understand business needs of commercial partners in an ever-changing business environment. 33Assist with the definition and design of tools, standard operating procedures and processes. 33Onboard new commercial supply partners including initial and regular check-ins with partners. 33Synthesize commercial partner feedback to recommend product improvements. 33Act as a strategic and influential partner for your commercial supply partners, proactively seeking out new opportunities within their portfolio. 33Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners. 33Analyze complex data sets to provide recommendations to clients 33Meet and establish relationships with key clients and find ways to increase revenue with those partners Qualifications 33Demonstrated success identifying business opportunities for clients and increasing partner engagement and utilization of company products. 33AI experience in automating processes at scale. 33Uses data analysis, reporting, and forecasting to guide business decisions. 33Track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. 33Experience in commercial real estate a plus, especially familiarity with large REITs and parking operators. 33Experience using analytical, account management, and productivity tools including Domo, HubSpot, and Google Suite. 33High level of comfort working in a startup environment: fast-paced, ambiguous, and a roll-up-your-sleeves attitude to solving tough problems. Benefits 33Generous Stock options 33Medical, dental, and vision insurance 33Generous PTO 3311 paid company holidays 33Hybrid work model - WFH every Monday 33401(k) plan 33Infant care leave 33On-site gym/showers open 24/7