2-3 years experience in Customer Success, Account Management, or similar SaaS role, preferably in MarTech
Proven track record in managing renewals and protecting revenue
Commercially aware with the ability to discuss value effectively
Strong stakeholder management skills
Data-driven mindset with a proactive approach
Responsibilities
Manage a portfolio of mid-market and enterprise accounts
Own the post-sale lifecycle including onboarding, adoption, and renewal
Build and execute structured Success Plans aligned to customer KPIs
Drive product adoption across Cylindo modules
Monitor account health and manage churn risk
Conduct regular business reviews with senior stakeholders
Identify and qualify upsell and cross-sell opportunities for Sales
Coordinate with Sales, Product, Integration, and Support teams
Deliver training to ensure customers achieve measurable outcomes
Capture customer insights to inform product strategy
Benefits
Opportunity to work in a scaling SaaS business
Focus on customer advocacy and measurable outcomes
Engagement with senior stakeholders
Cross-functional collaboration
Professional growth in a dynamic environment
Full Job Description
Role Overview
We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, renewals,, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities
Manage a defined portfolio of mid-market and enterprise accounts
Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
Build and execute structured Success Plans aligned to customer KPIs
Drive strong product adoption across Cylindo modules
