TL;DR: We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and helping customers achieve their goals, let's talk.
What You'll Do- Own a book of business and the customer journey post-sale, driving onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts, building trusted relationships with customers and stakeholders.
- Develop strong relationships with customers to understand their goals, measure success, and ensure they're getting maximum value from Listen.
- Partner with sales to identify expansion and renewal opportunities and help grow strategic accounts.
- Monitor customer health, proactively identify risks, and develop plans to improve adoption and retention.
- Provide proactive guidance and support, including business reviews and recommendations to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks, processes, and best practices as we scale.
Who You Are- 4-8 years of professional experience, ideally in Customer Success, Account Management, or a similar customer-facing role at a SaaS company.
- Proven track record of managing customer relationships, driving product adoption, and retaining and growing accounts.
- Strong relationship-building, communication, and organizational skills.
- Comfortable working with multiple stakeholders and building relationships across functions and levels of seniority.
- Self-starter comfortable with ambiguity and fast-paced environments.
- Experience with research, insights, or AI products is a plus.
- Ability to work in office 5 days/week.
Life at Listen- Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
- Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC - we hire the best and treat them accordingly, with meaningful equity ownership.
- Annual Learning Stipend: Books, courses, conferences, coaching, language lessons - almost anything that makes you sharper.
- Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
- Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
- Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
- Flexible time off: A take-what-you-need vacation policy.
- We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party - every win is a team win.
- Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.
