3+ years in Customer Success, Account Management, or similar role (preferably in SaaS/software)
Strong communication and relationship management skills
Ability to simplify technical concepts for diverse audiences
Proven success in driving customer adoption and retention
Highly organized with strong problem-solving abilities
Experience analyzing customer data for informed decision-making
Collaborative mindset with cross-functional experience
Familiarity with CRM and customer success tools (e.g., Salesforce, Planhat)
Willingness to travel up to 20% for customer engagements
Responsibilities
Serve as the primary contact for assigned customers throughout their lifecycle
Build and nurture long-term relationships to ensure customer satisfaction and loyalty
Drive product adoption by maximizing the value of TeamViewer's solutions
Monitor customer health and engagement to proactively address risks
Lead onboarding, training, and enablement for smooth product implementation
Collaborate with Sales, Support, and Product teams to advocate for customer needs
Identify upsell and cross-sell opportunities in partnership with Account Managers
Deliver regular business reviews to demonstrate ROI and reinforce value
Track and report on key customer success metrics
Benefits
Hybrid work location in Tampa, FL or Austin, TX
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive health insurance with 100% employer-paid medical coverage
Up to 12 weeks of parental leave
Employer-paid life insurance and disability coverage
Quarterly team-building events and company-wide meetings
Open door policy and business casual dress code
Commitment to diversity and inclusion as a core value
Full Job Description
Responsibilities:
As a Customer Success Manager (CSM) at TeamViewer, you will be the trusted advisor to our customers, ensuring they achieve maximum value from our solutions.
You'll be responsible for building strong relationships, driving adoption and utilization of TeamViewer's products, and securing customer retention and growth.
You'll partner closely with customers to understand their business needs, help them achieve their goals, and serve as their advocate within TeamViewer.
Serve as the primary point of contact for assigned customers throughout their lifecycle.
Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty.
Drive product adoption by helping customers understand and maximize the value of TeamViewer's solutions.
Monitor customer health, usage, and engagement to proactively address risks and identify opportunities.
Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage.
Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly.
Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts.
Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer's value.
Track, analyze, and report on key customer success metrics.
Requirements:
3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software).
Strong communication, relationship management, and presentation skills.
Ability to understand technical concepts and explain them in simple terms.
Proven track record of driving customer adoption, retention, and satisfaction.
Highly organized with strong problem-solving skills and attention to detail.
Ability to analyze customer data to make educated decisions.
Collaborative mindset and experience working cross-functionally.
Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar).
Ability to travel up to 20% to customers or TeamViewer office locations. This may include but not required to travel outside of the United States
What we offer:
Work location: Hybrid in Tampa, FL or Austin, TX.
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
