3 years of experience in customer success or account management at a SaaS company.
Proven success managing Enterprise-level accounts with a focus on adoption and renewals.
5 years of account management or sales experience preferred.
Strong C-level relationship-building skills with a high degree of empathy.
Ability to deliver clear presentations to senior audiences.
Responsibilities
Manage customer implementations to maximize adoption of Pigment.
Navigate organizational departments to grow use of Pigment.
Deliver engaging presentations and training sessions to clients.
Lead community development efforts through events and best practices sharing.
Collaborate with the product team to enhance product vision and roadmap.
Benefits
Generous time off and parental leave policies.
Annual company offsite events to foster team collaboration.
Modern offices located in major cities like NYC, Toronto, Paris, and London.
Provided high-end equipment for optimal work conditions.
Full Job Description
As a Customer Success Manager (CSM), you9ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.
Additional Responsibilities:
Manage customer implementations of Pigment, ensuring that customers understand the platform9s value and attain a high level of adoption.
Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
Lead the development of the Pigment community through thought leadership, events, and developing best practices.
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
Minimum Requirements:
BA/BS degree required, MBA or other relevant advanced degree preferred.
3 years of experience in customer success, account management or a similar role within a software/SaaS company.
You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.
Preferred Qualifications:
5 years of experience in account management, sales, or professional services at a software/SaaS company.
Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
Experience preparing and delivering presentations targeted to a senior audience.
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions
How we work:
Thrive Together - We win as a team and do right by our colleagues, customers, partners, and community.
Never Settle - We operate with rigor, ambition, and a constant drive to improve.
Go for it - We are action-oriented and believe learning comes through execution.
Be real, be humble - We lead with empathy, openness, and honest feedback.
Champion our Customer - We solve what matters most and help customers succeed in complex environments.
