We9re looking for a highly skilled and detail-oriented Customer Success Manager to build strong customer relationships, drive product adoption and help customers realize measurable value from our SaaS solutions. The ideal candidate brings experience managing customer relationship in a SaaS environment, along with a strong understanding of quick-serve restaurants (QSR) or the broader restaurant industry. An understanding of the realities of restaurant operations, from front-of-house and back-of-house workflows to labor efficiency, transaction management and guest experience will enable you to connect with customers, understand their challenges and demonstrate how our solutions can make a meaningful impact on their business. In this role you will proactively drive engagement, identify opportunities to expand product utilization and partner cross functionally to resolve issues and improve customer experience.
What You9ll Do
020202 Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction
020202 Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders
020202 Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues)
020202 Identify opportunities for account growth, expansion, and increased product adoption
020202 Act as the voice of the customer and advocate for improvements with internal teams
020202 Deliver a high standard of service with strong attention to detail and follow-through
020202 Contribute to the overall relationship with assigned clients, which includes Increasing adoption,
ensuring retention, and satisfaction
What We9re Looking For
020202 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
020202 Restaurant or Hospitality experience, QSR experience a plus
020202 Proven experience managing enterprise-level SaaS accounts
020202 Strong background in SaaS environments, ideally in companies with $25M+ ARR
020202 Demonstrated ability to lead QBRs and drive customer engagement strategies
020202 Excellent Communication skills
020202 Highly organized with exceptional attention to detail
020202 Proactive, with a strong sense of ownership and urgency
020202 Collaborative team player who thrives in fast-paced, remote environments
Why Join Us
020202 Work directly with a global, high-growth SaaS company
020202 Remote-first culture with flexible working arrangements
020202 Opportunities for career growth and exposure to international clients
020202 Be part of a supportive, respectful, and high-performing team
