ABOUT THE ROLE:
We're looking for a highly analytical, independent, and solution-oriented Customer Success Manager (CSM) to support and grow a portfolio of clients across the private sector, with a strong focus on brands, and Marketing/ PR agencies. This role goes beyond traditional account management - you'll act as a strategic partner & consultant, helping clients extract actionable insights, optimize campaigns, and maximize the value of Cyabra's platform.
You'll collaborate across Cyabra's Sales, Product, Support, and Marketing teams to ensure every customer interaction is a value-add experience. The ideal candidate is proactive, data-savvy, and deeply curious - excited by the idea of working at the intersection of technology, intelligence, and social impact.
This is an exciting opportunity for someone eager to combine customer-facing expertise with strategic, technical, and creative thinking in a fast-paced New York environment.
RESPONSIBILITIES:
- Own and grow a portfolio of strategic clients with leading brands,
PR & Marketing agencies, talent agencies, banks & financial institutions and NGOs - Lead onboarding and training sessions, ensuring clients quickly realize value from the platform.
- Analyze and interpret data to surface actionable insights and deliver measurable impact on brand reputation, campaign performance, and audience engagement.
- Build trusted relationships with senior stakeholders through regular business reviews, strategic planning sessions, and thought partnership.
- Drive adoption and engagement by proactively identifying opportunities and creative solutions for client challenges.
- Mediate and resolve customer issues with a structured, solution-focused approach.
- Collaborate with Sales, Product, and Marketing teams to ensure client feedback translates into product improvements.
- Create scalable resources, playbooks, and processes to elevate the customer journey.
- Own commercial outcomes across the customer lifecycle, with primary responsibility for renewals /retention, and upsell/expansion opportunities (main KPIs).
REQUIREMENTS:
- 3+ years in Customer Success or related roles at a SaaS company.
- Proven experience working with brands, marketing teams, and/or PR agencies.
- Strong analytical skills with the ability to interpret and present data in a compelling, business-oriented way.
- Excellent interpersonal & communication skills (consultative, empathetic)
- Independent, resourceful, and proactive with a solution-solving mindset.
- Comfortable with CRMs (HubSpot), Excel/Google Sheets, and presentation tools.
- Based in New York with willingness to travel, meet clients in person, and attend industry events.
- Strong ownership mentality, with the drive to scale impact & grow with the company.
- mandator 3 days in the office in NYC.
