The RoleAt Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments.
In this role, CSMs influence change and drive progress for Veeva's most strategic customers using a data-driven and consultative approach.
What You'll Do - Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture
- Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
- Educate customers about our CRM products, services, and operating model
- Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
- Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
- Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
- Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management)
- Influence and drive change within customer organizations
Requirements - 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
- Proven track record as a strategic, trusted advisor to customers having the ability to influence change
- Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)
- Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
- Self-starter who is able to own the ongoing success of customer assignments
- Ability to travel up to 15%
- Must be both located in and legally authorized to be employed in the United States
Nice to Have - Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics)
- Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products)
- CRM Program management
Interviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits - Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation - Base pay: $75,000 - $115,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS #LI-MidSeniorVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Work Where It's Best for You Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it's best for you.
