AI Success Manager - Broccoli AIThis is a blend of
customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
What you'll do- Own a portfolio of customers (SMB enterprise)
- Drive adoption and usage of Broccoli's AI agents
- Identify and execute expansion opportunities:
- More call volume
- More products (inbound, outbound, QA, etc.)
- More locations
- Monitor account health using data (usage, bookings)
- Run onboarding and ensure fast time-to-value
- Work closely with product + engineering to improve outcomes
What we're looking forAnalytical- You're comfortable with data and metrics
- You can quickly understand what's working vs not
Operator mindset- You don't wait for instructions - you figure things out
- You think in workflows and outcomes, not tasks
AI-native- You use tools like Claude to move faster and automate work
- You look for leverage in everything you do
Revenue-oriented- You understand your job is to grow accounts, not just support them
- You're comfortable identifying and pushing upsells
Customer-focused (but not soft)- You care about customer outcomes - revenue, bookings, efficiency
- You're willing to push customers to change how they operate
What success looks like- Your accounts expand consistently
- High product adoption and usage across customers
- Low churn, high NDR
- Customers see clear ROI from Broccoli
- You manage more accounts over time without losing quality (through systems + AI)
