Customer Success Manager

Bild AI

$95K — $115K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in Division 8: estimating, detailing, project management, or inside sales
  • Hands-on experience with Comsense, AVAware, eMullion, ProTech, or TOAD
  • Ability to read door schedules, hardware sets, and specs autonomously
  • Proven experience training new team members
  • Strong desire to understand the entire industry as an individual contributor
  • Empathetic and honest communication skills
  • Comfortable managing operational tasks, including those considered 'schlep'

Responsibilities

  • Own and manage weekly calls with a portfolio of Division 8 distributors
  • Onboard and train estimators on Bild AI and product tools, facilitating accurate takeoffs
  • Travel monthly to collaborate with estimators on-site, refining their processes
  • Translate user feedback into actionable requirements for engineering
  • Proactively monitor account health to prevent customer churn
  • Develop customer success strategies as the company scales, focusing on effective communication methods

Benefits

  • Support and assistance with relocating to San Francisco
  • Opportunity to take part in travel (2-4 trips a month)
  • Potential to work on impactful projects with real customers
  • Full-time position with a focus on professional development
  • Engaging work environment that champions empathy and transparency
Full Job Description
You will be the first person at Bild AI whose whole job is making Division 8 estimators get over the training hump and become successful on the product.

You'll

- Own a book of Division 8 distributors and run their weekly calls

- Onboard and train estimators on Bild AI and Bildy, and get their takeoffs into Comsense, AVAware, eMullion, ProTech, TOAD, or Excel

- Travel a few times a month to sit next to estimators, run trainings, and map how their shop really works from drawings to ERP

- Turn what you hear into requirements the engineers ship the following week

- Watch account health, catch low usage early, and pull accounts back before they churn

- Figure out how customer success works at 50 and 100 customers: cohort trainings, office hours, videos, in-product help. Whatever keeps the signal of a weekly call without 40 hours of meetings

We want

- 3+ years in Division 8: estimating, detailing, project management, or inside sales

- Hands-on use of at least one of Comsense, AVAware, eMullion, ProTech, or TOAD

- Read door schedules, hardware sets, and specs without help

- You're the person your coworkers already ask when the software does something weird, and you've trained new members of your team

- Hungry IC. You want to learn the whole industry, not manage a team. A lot of this job is listening

- Communicate with empathy and honesty. Tell us what makes you happy/unhappy

- Don't mind schlep. We are regularly knee-deep in schlep

Bonus points (if any)

- DHI coursework, DHT, or AHC

- Have used Bild AI or another AI takeoff tool

- Have trained other estimators or new hires

- Are impact-driven

Message with

- Why we're a fit

- The ERP you have fought with the most, and how you won

- Your favorite fruit (mine is Sitaphal)

- (Please keep it short)

Interview Process

- 15-30 min intro

- 1-2 hour interview

- 2-3 day paid work trial with real customers

Logistics

- SF-based or willing to relocate (we'll help)

- Travel 2-4 trips a month

- Full time

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