Customer Success Manager

Job Description

Title: Customer Success Manager

Department: Customer Success

Location: US Remote

About Aria Systems

Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions.

Innovative companies, like Allstate, Honda, Subaru, Dover and Trimble depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business.

We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.

Department Overview

The Customer Success team is a close-knit group of team members responsible for managing, expanding and retaining Aria's customer base. With offices on the East and West coast, the Customer Success team ensures the success and growth of clients by building relationships and helping them expand their business using the Aria billing platform. This team compiles the building blocks of Aria's excellence, building relationships with the most important part of the team, the customer.

Position Summary

Aria Systems is seeking a Customer Success Manager to join our growing Customer Success organization. This role blends customer success execution with account expansion and business development responsibilities.

The Customer Success Manager will work with enterprise customers to ensure successful adoption of the Aria platform while proactively identifying and driving growth opportunities across new business units, subsidiaries, and domestic and international geographies.

This role carries a revenue target tied to renewals and expansion. The ideal candidate is customer-centric, curious, and commercially aware, comfortable helping customers define their monetization strategies while driving measurable business outcomes for both the customer and Aria

Key Responsibilities

Customer Success & Value Delivery

• Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities
• Guide customers through Aria's features, products, and best practices to drive adoption, optimization, and measurable value
• Plan and deliver impactful business reviews, value reviews, and success planning sessions
• Translate customer goals into actionable success plans and platform adoption strategies

Revenue Ownership & Growth

• Own a defined book of business with responsibility for both retention and expansion revenue
• Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts
• Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies
• Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning
• Forecast revenue accurately and manage deal progression using CRM and internal tools
• Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption

Relationship Management & Advocacy

• Build and maintain strong, multi-threaded relationships across customer organizations
• Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships
• Serve as a trusted advisor to customer leadership
• Nurture customer advocacy through references, case studies, and participation in customer programs

Product Feedback & Internal Collaboration

• Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements
• Identify and elevate feature requests that improve platform usability, scalability, and global readiness
• Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success
• Advocate for customers internally while balancing platform strategy and scalability

Operational Excellence

• Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through
• Maintain accurate account documentation, success plans, and opportunity tracking in CRM
• Participate in customer events and travel to customer sites 1-2 times per year as needed

Requirements

• 3-5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)
• Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments
• Experience carrying and consistently achieving a quota
• Proven ability to identify, develop, and close expansion opportunities within existing accounts
• Strong communication, presentation, and relationship-building skills
• Comfort leading strategic conversations via web conferencing and in-person meetings
• Experience with CRM and Customer Success tools
• Ability to manage priorities independently in a fast-paced environment
• Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred

Aria Culture

Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. We expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment

Apply for this position directly on our website at https://www.ariasystems.com/company/careers.

Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.

Please, no phone calls. Principals only; recruiters please do not respond to this ad.