Customer Success Manager

Job Description

As a CSM, your goal will be to thoroughly understand your clients' needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for retention and implementing strategies to lessen risks. The key metrics for success will be determined by the retention and growth of your client base.

This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients' feedback and demands coming from the market place.

Qualifications

o Bachelor's degree with experience in a customer-facing role that required communication via email/phone

o Self-starter approach to work, with an eagerness to take responsibility and consistently exceed objectives

o Able to analyze issues and develop a clear action plan

o Able to thrive and be flexible in a rapidly changing start-up environment

o Comfort with technology and the ability to discuss basic web and mobile technologies with clients

Advanced Skills

o Any previous sales experience

o Basic understanding of API functionality

o Familiar with user acquisition strategies

o Understanding of mobile apps and app stores

o Experience interacting with international customers

Personality Type

o Highly Motivated

o Self-Starter

o Intellectually Curious

o Personable

o Tactful

Additional Information

To Apply: Submit your portfolio along with a cover letter explaining why you are a perfect fit for Apptopia