7+ years of experience leading enterprise clients in AI or Aviation Tech.
Proven ability to manage complex client relationships and crises effectively.
Strong strategic and analytical skills, capable of navigating both high-level strategy and detailed operations.
Exceptional communication and negotiation skills, particularly with C-level stakeholders.
Solid understanding of airline commercial functions, including Pricing and Revenue Management.
Responsibilities
Serve as the executive strategist for assigned accounts, aligning AI capabilities with client business goals.
Act as the primary escalation point for crisis and project management, driving tough conversations with stakeholders.
Deeply understand client workflows and ensure project deliverables meet high standards.
Drive alignment across internal teams to resolve bottlenecks and push deliverables through efficiently.
Champion account growth, POC conversions, and renewals through strategic leadership.
Benefits
Comprehensive benefits package with professional development opportunities.
Opportunity to work with cutting-edge AI technology in the airline industry.
Flexible work options, including remote opportunities.
Collaborative and inclusive workplace culture.
Full Job Description
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr's AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
Competitive salary and performance-based incentives.
A comprehensive benefits package, including professional development opportunities.
The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
Flexible work options, including remote opportunities.
