Minimum 3 years of sales experience in capital or industrial equipment.
Mechanical and electrical knowledge or aptitude required.
Bachelor's degree in mechanical or electrical engineering preferred.
Strong ability to communicate technical benefits clearly.
Responsibilities
Identify and secure new business through prospecting and networking.
Manage the entire sales cycle from initial contact to obtaining purchase orders.
Increase sales of aftermarket parts and maintenance plans.
Follow up with new equipment buyers for service program enrollment.
Reconnect with former customers to regain their business.
Provide technical guidance on maintenance and service needs.
Act as the branch lead for specialty gas products.
Benefits
Health Insurance (medical and behavioral health)
Dental Insurance
Vision Insurance
Flexible Spending Account(s)
Life Insurance
Profit Share
Paid Time Off
401(k) and Roth Plans
Tuition Reimbursement
Referral Program
Professional Development Assistance
Employee Assistance Program
Mental Health Therapy and Coaching
Legal Aid/ID Shield
Financial Advisors
Pet Insurance
Ancillary Benefits such as Critical Illness and Disability Plans.
Full Job Description
Job Summary:
The Customer Solutions Sales Representative is responsible for selling equipment, parts, and service programs while maintaining strong customer relationships. This hybrid role supports both new sales and aftermarket sales to grow revenue and provide prompt, reliable service.
The position includes making 4-6 customer visits per day and 3 cold calls per week. The representative will follow up with new equipment customers, re-engage with former service customers, and promote maintenance programs to keep equipment operating efficiently.
Essential Job Duties:
Identify and secure new business through prospecting, networking, and cold calls.
Follow the sales cycle from beginning to end including initial contact; client needs analysis, development of proposals and presentations, and obtaining purchase orders.
Increase sales of aftermarket parts, repairs, maintenance plans, and specialty services.
Follow up with new equipment buyers to enroll them in factory service programs.
Reconnect with former customers to regain their business.
Identify and sell desiccant replacement opportunities to improve system performance.
Provide customers with technical guidance on maintenance, parts, and service needs.
Work closely with the Service Manager, Service Technicians, and vendors to coordinate solutions and meet customer requirements.
Prepare and manage quotes for installations to ensure timely and profitable completion.
Promote effective communication between sales and service teams.
Act as the branch lead for specialty gas products, including N₂ generators, high-pressure compressors, and blowers.
Ensure all customers are informed about available factory service options.
Contribute to the regional market development strategy and explore new business opportunities.
Additional Job Duties:
Other duties as assigned
Qualifications:
Minimum 3 years of inside or outside sales experience with capital or industrial equipment.
Mechanical and electrical knowledge or aptitude required.
Bachelor's degree in mechanical or electrical engineering preferred.
Ability to learn and communicate technical equipment benefits clearly.
Physical Demands:
Able to lift and move up to 25 lbs.
Frequently on customer sites and walking job locations.
Occasional bending, pushing, and pulling while on site.
Job Type:
Full-time
Benefits:
Health Insurance (medical and behavioral health)
Dental Insurance
Vision Insurance
Flexible Spending Account(s)
Life Insurance
Profit Share
Paid Time Off
401(k) and Roth Plans
Tuition Reimbursement
Referral Program
Professional Development Assistance
Employee Assistance Program
Mental Health Therapy and Coaching
Legal Aid/ID Shield
Financial Advisors
Pet Insurance
Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.
Pay Range:
$90,000 - $110,000 annually
People with a criminal record are encouraged to apply
Work Location: Hybrid and on the road in the Spokane Metro Area
