Bachelor's degree or related experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering
10+ years of relevant experience in systems engineering or connectivity solutions
Fluent in English; proficiency in a second language is a plus
Industry certifications such as Cisco CCNA, CCNP, or Juniper JNCIA/ENT preferred
Working knowledge of networking standards and technologies, particularly MEF 3.0, and OSI layers 1-3
Previous experience supporting Carrier, Mobile Network Operator, and Wholesale accounts is desirable
Strong analytical and problem-solving skills with a customer-focused approach
Responsibilities
Design and propose cost-effective Lightspeed communications solutions based on customer requirements
Collaborate with Global Sales and customer Engineering contacts to validate requirements
Prepare and present proposals directly to customers
Lead and actively participate in customer meetings
Identify new revenue opportunities within the Lightspeed product portfolio
Support customers in upgrades and network performance reviews
Maintain databases and Engineering information systems
Benefits
Participate in trade shows and technical demonstrations
Opportunity for travel across the LATAM region
Work in a dynamic global team environment
Engage in innovative technology solutions
Collaborate with cross-functional teams in a supportive setting
Full Job Description
Role Overview:
As a member of the Global Customer Solutions (GCS) Group, you will provide technical support for the pre- and post-sales activities of Telesat's product lines and technical consultation to the Global Sales groups. As a champion of new technology, you will develop effective solutions to meet customer communication needs leveraging Telesat's Lightspeed constellation. The position's primary role is to support the Latin American (LATAM) region teams, but will also assist across Telesat's global presence.
The GCS team is responsible for the gathering of requirements from customers, design of cost-effective Lightspeed satellite and terrestrial communication link solutions, specifying both the space and ground segment components, and presenting solutions to customers. Additionally, you will be offering technology recommendations and advice, performing modeling and simulations, and conducting test and evaluation demonstrations aiming to secure sales and customer satisfaction.
Key Responsibilities
Design, estimate cost, and propose Lightspeed communications solutions based on customer requirements
Work directly with the Global Sales Team and prospective customers' Engineering contacts to validate requirements and technical details
Prepare, present proposals to, and review requirements directly with customers
Lead, attend, and actively participate in customer meetings
Identify new solutions within Telesat's Lightspeed product portfolio which could lead to new revenue opportunities with customers
Work directly with customers to plan upgrades, review performance of networks, and to resolve service issues
Collaborate with Telesat's Marketing and Product teams to identify available network capacity
Support projects from design to implementation
Update and maintain multiple databases as well as other Engineering information management systems
Actively participate in trade shows, customer events, and technical demonstrations in presentation roles
Education & Experience Required:
Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required
10+ years of relevant experience in systems engineering or connectivity solutions
Experience with satellite communications, RF link analysis, and RF hardware preferred
Preferred Qualifications:
Inquisitive nature and eagerness to learn and explore new concepts
Positive outlook in meeting challenges and working to a high level
Confident when presenting to peers and management within the organization
Ability to manage multiple complex projects simultaneously
Analytical skills with the ability to solve technical and business issues
Ability to foster and maintain good working relationships with peers, partners, and customers
Previous experience supporting Carrier, Mobile Network Operator (MNO), and Wholesale accounts. Working for a Carrier or an MNO would be desired
A professional demeanor and appearance with strong verbal and written communication skills
Proven analytical and problem-solving skills with demonstrated ability to multi-task and work in a team environment.
Industry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT preferable
Experience and understanding of computer hardware, software, and operating systems
Working knowledge of MEF 3.0 standards and implementations
Fluent English is required and Spanish or Portuguese is highly desirable (written and spoken)
Ability and willingness to travel to attend customer meetings and events across the region
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About Telesat Corporation
Telesat Corporation is a publicly traded company that provides satellite communications services to customers in the telecommunications, broadcast, and government sectors. The company was founded in 1969 and is headquartered in Ottawa, Canada. Telesat's services include satellite broadband, video distribution, and government and military communications. The company operates a fleet of satellites that provide coverage to the Americas, Europe, the Middle East, and Africa. Telesat is committed to innovation and has invested in the development of new satellite technologies.
