Customer Solutions Engineer

hireVouch • $80K — $95K *
US-AnywhereRemote in Canada
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 1+ year in a customer-facing role (onboarding, implementation, solutions engineering, etc.)
  • 1+ year at a VC-backed startup or elite company
  • 4-year bachelor's degree from a reputable US or Canadian institution
  • Strong communication skills to handle complex customer interactions
  • Exceptional project management skills, able to manage 30+ implementations simultaneously

Responsibilities

  • Lead customer discovery calls and product demos with the sales team
  • Own and manage customer onboarding processes from sales handoff to go-live
  • Run multiple implementations concurrently, managing timelines and plans
  • Develop templates and automation tools to enhance scaling of onboarding
  • Identify churn risks and upsell opportunities during the customer journey

Benefits

  • Flexible work environment with remote options available
  • Opportunity to shape onboarding processes for scalability
  • Work closely with cross-functional teams including sales, product, and engineering
  • Gain expertise in a fast-growing tech product
  • Engage directly with customers, enhancing professional relationships and networking
Full Job Description
ABOUT THE ROLE

This is a smart-generalist role: become an expert on the client's product, then lead both sales demos and customer implementations. It is not a playbook-and-ticket implementation job. The person sits between sales, product, engineering and customer success, and spends most of the day 1:1 with customers on Zoom.

  • Customer discovery (pre-sales): lead discovery calls and product demos with Sales; answer technical questions; qualify fit and flag blockers; build demo materials, videos and FAQs.
  • Customer onboarding: own each onboarding from sales handoff to go-live as the customer's main contact; configure the product to their needs; train them on integrating data and handling edge cases; spot churn risks and upsell opportunities.
  • Project management: run many implementations at once (30+); write plans, timelines and milestones; troubleshoot with engineering; coordinate with resellers, consultants and other partners.
  • Process improvement: build templates, tooling and automation so onboarding scales to hundreds of customers; define and own onboarding KPIs.


No construction background is required. The person should be able to answer in-depth questions from construction CFOs within about 3 months.

WHO WE'RE LOOKING FOR

The ideal candidate has 1+ year in a customer-facing role, 3+ years totoal,startup or elite-company experience, and a strong degree. They should run many projects at once without dropping details.

Must-haves (dealbreakers):
  • 1+ year in a customer-facing role: onboarding, implementation, solutions engineering, customer success engineering, custom solutions or ERP integrations. Operations or business operations at a VC-backed startup also counts.
  • 1+ year at a VC-backed startup (earlier stage is better) OR an otherwise elite company, such as top consulting.
  • 4-year bachelor's degree from a solid US or Canadian school.
  • Confident speaker who can handle strong-willed customers and complex situations.
  • Methodical troubleshooter, or clear aptitude for technical concepts like data types, system constraints and data dependencies.


Also required:
  • Elite project management and organization; can juggle 30+ implementations and is very detail-oriented.
  • Startup experience, OR an explicit desire to join an early-stage startup.


Nice to have:
  • Recent hands-on experience implementing B2B SaaS.
  • Hands-on experience demoing SaaS to prospects.
  • Semi-technical: works with APIs, SQL, JSON, Postman or similar.
  • Experience with accounting concepts.
  • Familiarity with the construction industry.
  • Top-30 US/Canada undergrad school, or a technical (e.g. CS) degree.


Green flags:
  • Founding or early-startup experience.
  • Serious athletics background (college or high school).
  • High GPA or test scores; meaningful academic awards.
  • Competitive extracurriculars, such as debate.

About hireVouch

hireVouch Careers

There has never been a more opportune time to join hireVouch, a leading entity in the innovative employment landscape. This company stands out as a beacon of professional growth and diversity, offering a plethora of job opportunities across various sectors.

Explore the Opportunities

At hireVouch, the commitment to innovation and leadership in the industry propels the company forward. Candidates are invited to explore numerous positions, from internships to full-time roles, each packed with benefits aimed at nurturing skills and career advancement.

Engage in Meaningful Work

hireVouch leads with a culture that values diversity and inclusion, ensuring all team members have access to the tools and training necessary for success. The company's environment encourages professional development through leadership training programs and hands-on innovation.

Join a Dynamic Team

Being part of the hireVouch team means more than just filling a position. It's about contributing to a culture of growth, where every member’s input is valued and drives the company forward. Collaboration and networking are at the heart of hireVouch, with a global team dedicated to pushing the boundaries of what's possible.

Innovate and Transform

hireVouch is a hub for those who are driven to innovate. The company offers a platform where creativity meets technology, creating solutions that redefine industries. Professionals at hireVouch lead the charge in deploying groundbreaking strategies that set new standards in the market.

Career Development at hireVouch

The trajectory of a career at hireVouch is filled with endless possibilities. The company supports its team members with robust training programs, access to cutting-edge tools, and opportunities for upward mobility. From mastering technical skills to enhancing leadership capabilities, hireVouch is committed to helping individuals achieve their professional goals.

Diversity and Inclusion

Embracing diversity, hireVouch implements comprehensive diversity training programs that enrich the company’s inclusive culture. This approach not only enhances team dynamics but also contributes to a broader perspective in decision-making and innovation.

Apply Today

Discover the array of job opportunities at hireVouch by exploring open positions that align with your skills and interests. The hiring process at hireVouch is designed to be transparent and engaging, ensuring that every candidate is able to showcase their strengths from the resume submission to the interview stage.

Stay Connected with hireVouch Careers

Keep up to date with the latest in career opportunities and industry insights directly from hireVouch. Tailor your experience by subscribing to job alert emails, offering a personalized gateway to new career paths and professional insights.

JOIN THE TEAM AT HIREVOUCH

Search for positions that match your qualifications and embark on a journey of professional growth and innovation at hireVouch.
Learn more about hireVouch
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