Bachelor's degree in Management or Logistics (preferred)
Ability to make strategic, results-oriented decisions
Responsibilities
Develop methods to meet customer needs and serve as primary contact for initiatives
Drive operational efficiencies to enhance service and financial performance
Conduct strategic account reviews to assess service needs and trends
Engage customers through continuous improvement roadmaps
Support sales teams in growing Managed Transportation
Maintain strategic relationships with key decision makers
Monitor revenue achievement and ensure commitments are met
Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts for eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Full Job Description
As a Customer Solutions Director in Managed Transportation at RXO , your focus will be successfully managing client relationships, meeting or exceeding client expectations, continuous improvement across all functional areas and working to ensure value is being driven for customers through effective operational solutions and service improvements.
What your day-to-day will look like:
Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
Drive operational efficiencies to improve service and financial performance.
Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
Execute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.
Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
Participate in developing integration plans to support client and company initiatives.
Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.
At a minimum, you'll need:
7 years of logistics experience
Experience in a managerial role
Experience performing complex analyses of data, processes, policies, procedures and/or systems
It'd be great if you also have:
Bachelor's degree in Management or Logistics
Availability to work a flexible schedule, which may include weekends; travel up to 25% of the time
The capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results
dent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
