Bachelor's degree in Management or Logistics preferred
Ability to work a flexible schedule, including weekends
Willingness to travel up to 25% of the time
Strong decision-making skills with a results-oriented mindset
Responsibilities
Develop methods to meet customer needs and serve as primary contact for initiatives
Drive operational efficiencies to enhance service and financial performance
Conduct strategic account reviews to assess service needs and trends
Engage customers through continuous improvement roadmaps
Support sales teams in growing FUM for Managed Transportation
Build and maintain strategic relationships with key decision makers
Monitor revenue achievement and take action to meet commitments
Participate in developing integration plans for client initiatives
Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts for eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Full Job Description
As a Director, Customer Solutions in Managed Transportation at RXO , your focus will be successfully managing client relationships, meeting or exceeding client expectations, continuous improvement across all functional areas and working to ensure value is being driven for customers through effective operational solutions and service improvements.
What your day-to-day will look like:
Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
Drive operational efficiencies to improve service and financial performance.
Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
Execute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.
Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
Participate in developing integration plans to support client and company initiatives.
Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.
At a minimum, you'll need:
7 years of logistics experience
Experience in a managerial role
Experience performing complex analyses of data, processes, policies, procedures and/or systems
It'd be great if you also have:
Bachelor's degree in Management or Logistics
Availability to work a flexible schedule, which may include weekends; travel up to 25% of the time
The capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
