Job DescriptionAs a Customer Site Manager, you will play a critical role in overseeing retail operations, driving business performance, and creating an outstanding customer experience. This is an exciting opportunity for a retail leader who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about developing high-performing teams while delivering measurable business results.
What you'll be doing: - Oversee inventory planning and control.
- Lead retail operations and customer experience execution.
- Drive sales and operational KPIs.
- Partner with client stakeholders and internal teams.
- Implement strategic retail initiatives.
- Manage merchandising and promotional programs.
- Support product sample and fulfillment processes.
- Coach and develop store teams.
- Build executive-level client relationships.
- Drive continuous improvement and innovation.
What you bring to the table: - Strong leadership skills.
- Relationship-building expertise.
- Analytical problem-solving abilities.
- Passion for customer experience.
- Ability to manage competing priorities.
- Change management experience.
- Excellent communication skills.
- Retail operations expertise.
- Collaborative leadership style.
What's needed - Basic Qualifications:- Bachelor's degree in related field or relevant work experience.
- 5+ years of retail operations experience.
- People leadership experience.
- Experience managing KPIs and results.
- Knowledge of retail systems and POS tools.
- Strong communication and analytical skills.
What's needed - Preferred Qualifications: - Corporate retail environment experience. (retail store within a corporate office experience
- Executive stakeholder engagement experience.
- Visual merchandising and inventory planning expertise.
- Process improvement experience.
- Track record developing high-performing teams.
We Offer: - Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
