As a Customer Service Supervisor your main responsibilities will be:- Supervises and monitors all customer service team members to ensure the team is staffed and available for customer service calls.
- Performing payroll process for your direct team as well as the call center contractors.
- Ensure the KC3 is adequately staffed based on call volume & budget.
- Perform all P&C tasks as they pertain to your direct team.
- Managing the process for hiring, interviewing, and training new contract employees.
- Identifying training and coaching opportunities, to ensure development process.
- Escalate any customer complaints.
- Work with frontlines to ensure a seamless customer experience.
- Work on punctual projects as they relate to the KC3 operations.
The desired candidate will have:- Education: BA in Business or in a related field; or 2+ years related experience and/or training; or equivalent combination of education and experience.
- 2+ years of work-related experience and/or training in the field of customer service or call center.
- 2+ years of prior supervisory experience.
- Excellent communication skills, both written and verbal.
- Proven ability to coach, train, and motivate team members.
- Comprehensive call center or contract center knowledge.
- Problem solving and conflict resolution skills.
- Time management and available 24/7 for emergencies.
*Applicant must be currently authorized to work in the United States on a full-time basis.
Just some of our many benefits include: - Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
Annual Base Pay Range:The hiring range for this role is $83,000 - 108,885. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable CompensationKONE Annual Bonus plan at 10% Target Incentive (50/50) based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams!* 
