5+ years of experience in customer service, including 2+ years in management
Strong leadership and organizational skills
Excellent communication and problem-solving abilities
Responsibilities
Oversee the customer service team and daily operations
Adapt to policy changes and address insurance gaps
Create and implement customer service policies and procedures
Address escalated customer complaints and issues
Train and mentor customer service representatives
Benefits
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Signing bonus
Training & development
Full Job Description
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Signing bonus
Training & development
ROLE DESCRIPTION:
As a Customer Service Manager with Phillip Pool State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Pivot to policies and fill gaps in insurance
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
5+ years of experience in customer service, with 2+ years in a managerial role.
