Associate degree in a technical field or equivalent experience preferred.
Familiarity with diagnostic imaging equipment (MR, CT, PET-CT, X-ray) is preferred.
Previous field service experience managing a geographic territory required.
Strong troubleshooting ability with hardware, mechanical, and software systems is essential.
Proficiency in IT skills, especially Windows and Microsoft Office.
Excellent verbal and written communication skills are necessary.
Must possess a valid driver's license and maintain a good driving record.
Responsibilities
Provide exceptional on-site service support to exceed customer expectations.
Collaborate with Customer Care Center for troubleshooting and equipment maintenance.
Adopt new technologies while leveraging customer service strengths.
Contribute significantly to the launch of innovative medical imaging systems in the US market.
Enhance technical skills to assist customers effectively.
Quickly escalate issues to ensure swift resolution and high customer satisfaction.
Install diagnostic imaging equipment within a designated geographical area.
Participate in service training courses and work toward UIH Professional Certificate.
Benefits
Medical, dental, and vision insurance.
Short- and long-term disability insurance.
Company-paid basic life insurance.
401(k) with employer match.
Paid time off and sick leave.
Twelve paid holidays per year.
Employee assistance program.
Full Job Description
Duties & Responsibilities
Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
Embrace new technology while levering core strengths in customer service and service support
Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
Continually build competence in providing technical assistance and support to our customers
Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.
Requirements
This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.
Education
Associate degree in technical field and/or equivalent experience preferred
Experience
Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
Required Skills or/ Attributes
Strong customer communication skills with ability to effectively communicate both verbally and in writing
Demonstrated ability to contribute to a team environment focused on customer success
Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others;
Valid driver's license and good driving record required;
Willingness to travel extensively (at least 75%) as needed for customer support and training.
